RemoteLeaf Logo
Log in Sign up

Client Strategist / Client Success Manager

1 hour, 37 minutes ago
United States, Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Facebook Ads Google Ads SEO
Apply Now
Trivium Group

Trivium Group

Trivium Group is a full-service Amazon Agency and growth partner that specializes in Amazon PPC, Listings Optimizations, Amazon DSP, and more. With a profit-first approach, their mission is to position products strategically for maximum sales on Amazon...

Media
11-50
Founded 2021
View All Jobs 24

Description

  • Own the full-funnel marketing strategy for each client, including lead generation ads, retargeting, CRM automation, and follow-up sequences.
  • Set creative direction for campaigns by defining asset messaging, testing angles, and prioritizing what to communicate.
  • Review paid advertising and SEO performance data, identify issues, and adjust strategy based on results.
  • Translate marketing analytics into clear, actionable insights for business owners.
  • Serve as the primary point of contact for approximately 30 client accounts.
  • Lead weekly or biweekly strategy calls, present results, and recommend next steps.
  • Provide proactive client communication through calls, text, and personalized reporting.
  • Build trust and rapport with business owners through direct, peer-level conversations.
  • Own client satisfaction, retention, and long-term account health.
  • Identify upsell, expansion, referral, testimonial, and review opportunities.
  • Coordinate with the fulfillment team to ensure deliverables are completed on time and meet quality standards.

Requirements

  • 2–4+ years of experience in client strategy, account management, or customer success, preferably in a digital marketing agency environment.
  • Hands-on experience with paid advertising platforms such as Facebook Ads and Google Ads.
  • Experience with SEO and the ability to read dashboards and diagnose underperformance.
  • Strong verbal communication skills and a commanding presence in live client conversations.
  • Strategic thinking with the confidence to set, defend, and adjust plans based on data.
  • Calm, steady communication style for handling difficult conversations and pushback.
  • Previous sales experience or a sales-driven mindset.
  • Proactive, high-drive personality with a habit of reaching out before clients ask.
  • Proficiency with CRM platforms, project management tools, and team communication tools.
  • Nice to have: experience managing marketing funnels end-to-end from ad creative to follow-up.
  • Nice to have: familiarity with marketing automation platforms and lead management systems.
  • Nice to have: experience managing 15–30+ client accounts in an agency setting.
  • Nice to have: background working with or selling to small business owners.
  • Nice to have: experience in high-expectation, results-focused industries.

Benefits

  • Base salary of $60,000 per year.
  • Performance bonuses tied to client retention, satisfaction, and growth.
  • Total compensation range of $75,000–$85,000 per year.
  • Fully remote work environment.
  • Quarterly in-person team meetups.
  • Direct access to leadership.
  • Opportunity to grow with the agency.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

QbDVision

Customer Success Manager

QbDVision 11-50 Biotechnology

QbDVision is hiring a Customer Success Manager to support life sciences customers in the CMC space by strengthening stakeholder relationships, driving adoption, and helping customers realize business value from the company’s digital solutions.

United States Ireland Full-time Mid Level Customer Success Manager
1 hour, 19 minutes ago
Nice Côte d'Azur

Director, Program Management, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Director, Program Management in the Americas to own major account service delivery and project execution while partnering with sales to drive customer satisfaction and business growth.

United States Full-time Executive Customer Success Manager Program Manager
Cisco
1 hour, 53 minutes ago
Remote Recruitment

Outbound Consultant

Remote Recruitment 11-50 Professional Services

ALPerformance is seeking a Five9 Outbound Consultant to manage client campaigns, optimize outbound contact center performance, and deliver measurable results across UK and US operations.

South Africa Senior Customer Success Manager Implementation Consultant
Salesforce
2 hours, 10 minutes ago
New Relic

Technical Success Manager

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Technical Success Manager to manage technical relationships with large enterprise customers, drive adoption and consumption of its observability platform, and help customers realize value from onboarding through expansion.

United States Full-time Junior Customer Success Manager Technical Account Manager
$87k-$109k
New Relic
3 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers