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Outbound Consultant

1 day ago
South Africa
Senior
Customer Success Manager
Project and Program Management
Salesforce
Apply Now
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018
View All Jobs 17

Description

  • Build, configure, and maintain outbound campaigns in Five9, including Preview, Power, and Progressive dialing.
  • Monitor daily campaign KPIs, identify performance issues, and drive corrective actions.
  • Troubleshoot dialer, routing, and agent setup issues in real time.
  • Execute branded caller ID, call masking, and spam mitigation processes using tools such as 448 Connect, OutboundIQ, and Numeracle.
  • Lead client review meetings and follow up with clear actions and next steps.
  • Ensure client delivery remains within contracted hours and margins.
  • Develop and implement strategies to improve client performance, lead management, and overall ROI.
  • Run daily internal project reviews to track progress, ownership, and accountability.
  • Document configurations, workflows, and processes for knowledge sharing.
  • Support and test auxiliary systems and new campaign configurations before deployment.

Requirements

  • 5+ years of hands-on CCaaS experience, with Five9 strongly preferred.
  • Solid understanding of outbound dialing logic, pacing, and campaign tuning.
  • Proven ability to troubleshoot telephony issues, including routing, agents, and softphones.
  • Working knowledge of TCPA, caller ID branding, and spam prevention.
  • Strong communication skills with the ability to translate technical detail into client-friendly language.
  • Background in BPO or multi-site contact centers preferred.
  • Experience supporting auxiliary systems such as Retriever, OutboundANI, Salesforce, or RingCentral is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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