Senior Engineering Manager, Site Reliability

1 month, 2 weeks ago
Full-time
Lead
Software Development
Upstart

Upstart

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Banks
1K-5K
Founded 2012

Description

  • Manage and develop a team focused on incident management, observability, operational readiness, and reliability engineering.
  • Define the SRE charter, priorities, roadmap, and measurable outcomes.
  • Translate reliability strategy into capacity-aware plans with clear ownership, milestones, and success measures.
  • Maintain visibility into delivery health, operational risks, and team performance, and intervene early when needed.
  • Build a resilient operating model through cross-training, delegation, and primary/secondary ownership.
  • Lead improvements to incident detection, response, coordination, communication, recovery, and postmortems.
  • Drive consistent observability practices across metrics, logs, traces, alerting, and service health.
  • Establish scalable operational readiness standards for new services, major launches, and architectural changes.
  • Partner with product, platform, infrastructure, and security teams to embed reliability into engineering workflows.
  • Identify systemic reliability risks and turn incident learnings into durable engineering improvements.

Requirements

  • 5+ years of reliability engineering management experience and 7+ years of experience in software engineering, SRE, infrastructure, or platform engineering.
  • Significant hands-on experience in Site Reliability Engineering, Production Engineering, or a similar production operations role.
  • Direct experience managing an SRE or equivalent reliability function, including strategy, roadmap, operating model, and outcomes.
  • Strong technical depth in distributed systems, cloud infrastructure, observability, and production operations.
  • Experience leading high-severity incident response and improving incident management practices at scale.
  • Demonstrated ability to translate strategy into focused, capacity-aware plans and measurable outcomes.
  • Track record of hiring, developing, and retaining high-performing engineers and engineering leaders.
  • Strong cross-functional leadership and communication skills.
  • Experience operating large-scale, highly available distributed systems (preferred).
  • Experience with Datadog, Grafana, Prometheus, OpenTelemetry, Kubernetes, AWS, or similar tools and cloud-native architectures (preferred).
  • Experience implementing service-level objectives and error-budget practices (preferred).
  • Experience building incident management, operational readiness, or resilience programs across a large engineering organization (preferred).

Benefits

  • Base salary range of $195,300 to $270,400 USD for the U.S. remote role.
  • Target bonuses and annual equity grants that vest quarterly.
  • 401(k) or Group Retirement Savings Plan with company match of $2 for every $1 contributed, up to $15,000 annually.
  • Employee Stock Purchase Plan (US only).
  • Comprehensive medical, dental, and vision coverage, plus wellness resources.
  • Paid time off, sick leave, and company holidays.
  • Paid family and parental leave.
  • Employee Assistance Program with mental health support and life resources.
  • Annual wellness allowance and annual productivity allowance.

Interested in this position?

Apply directly on the company website

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