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Program Manager, Issue Management

3 hours, 49 minutes ago
United States, Canada
Full-time
Mid Level
Program Manager
Project and Program Management
JIRA Looker
Apply Now
Upstart

Upstart

Upstart Powered Loans: Personal, Car Refinance & Consolidation Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit! Founded by ex Googlers, Upstar...

Banks
1K-5K
Founded 2012
View All Jobs 72

Description

  • Own program execution across reporting, communications, and issue monitoring to ensure consistent, regulator-ready operations.
  • Produce accurate, audit-ready reporting and documentation that meets SLA requirements and regulatory expectations.
  • Analyze issue data to identify root cause patterns and turn findings into actionable insights for business unit leads.
  • Drive adherence to program standards such as ticket hygiene, documentation quality, and SLA compliance across cross-functional partners.
  • Partner with Legal, Operations, Engineering, Investor Services, and business units to track, resolve, and communicate issues.
  • Improve reporting depth and operational efficiency by using automation and AI without compromising quality.
  • Support issue management processes that align with OCC and FDIC expectations.
  • Reduce risk through meaningful data analysis and business recommendations.

Requirements

  • 4+ years of experience in issue management, compliance operations, program management, or risk operations within a regulated financial services environment.
  • Experience using advanced Google Sheets/Excel, Jira or similar ticketing systems, and BI tools such as Looker or equivalent.
  • Experience drafting consumer- or lender-facing communications subject to compliance or regulatory review.
  • Working knowledge of UDAAP, FCRA, TILA, and the consumer lending lifecycle.
  • Experience supporting regulatory exams, audits, or consent order environments is preferred.
  • Ability to perform root cause analysis and translate findings into actionable business recommendations is preferred.
  • Knowledge of issue management frameworks, risk controls, and SLA-driven operational processes is preferred.
  • Demonstrated ability to influence senior leaders, set clear boundaries, and advocate for sustainable ways of working is preferred.
  • Experience identifying opportunities to automate reporting or operational workflows using data tools or AI is preferred.
  • Position is remote, with team collaboration expected across East and West coast time zones and periodic onsite travel.

Benefits

  • Anticipated base salary range of $119,100 to $164,800 USD for U.S. remote hires, depending on location and experience.
  • Target bonuses and annual equity compensation.
  • Generous benefits package including medical, dental, vision, and 401(k).
  • Competitive 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year.
  • Employee Stock Purchase Plan with discounted stock purchase options for eligible employees.
  • Paid time off, sick and safe time, and company holidays.
  • Paid family and parental leave.
  • Employee Assistance Program with mental health support and life-centered resources.
  • Annual wellness allowance plus an annual productivity allowance for tools and resources.
  • Health, financial, and family support benefits including HSA contributions, life/disability coverage, Carrot and Cleo, financial planning resources, and onsite perks such as catered lunches and stocked micro-kitchens.

Interested in this position?

Apply directly on the company website

Apply Now

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