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Senior Manager, Enterprise Implementation

8 hours, 46 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Agile JIRA Salesforce
Apply Now
Unite Us

Unite Us

Unite Us offers a whole person care platform that connects healthcare providers, government agencies, and community organizations to create coordinated care networks, enabling them to address the comprehensive needs of individuals by integrating social...

Diversified Consumer Services
251-1K
Founded 2013
$195M raised
View All Jobs 7

Description

  • Lead enterprise implementation engagements, including solution design, project stand-up, and customer onboarding.
  • Serve as a trusted advisor to customer stakeholders on implementation plans and operational priorities.
  • Facilitate discovery sessions, requirements gathering, and workflow design workshops.
  • Manage major projects and co-development initiatives across cross-functional teams.
  • Document business processes, operational workflows, governance structures, and implementation requirements.
  • Develop solution design artifacts, implementation roadmaps, workflow documentation, and transition materials.
  • Coordinate with Product, Implementation, Customer Success, Network, and other teams to align delivery.
  • Facilitate customer meetings, working sessions, and project governance to support decisions and accountability.
  • Identify implementation and operational risks and develop mitigation and resolution plans.
  • Support complex customer challenges with consultative recommendations and handoff planning.

Requirements

  • 7+ years of experience in a business, public health, or social services environment.
  • Experience leading complex projects and implementations.
  • Experience building relationships with executive stakeholders and delivering customer-centric solutions.
  • Demonstrated ability to manage multiple customers and projects simultaneously.
  • Excellent communication and presentation skills.
  • Ability to stay organized while adapting quickly when plans change.
  • Experience analyzing data to generate insights and drive action.
  • Experience learning new tools and software, with preferred experience in Jira, Salesforce, and Google Suite.
  • Ability to pass a background check, including criminal, employment, and education verification.
  • Remote U.S.-based work location with ability to travel up to 30%.

Benefits

  • Target pay range of $120,000-$130,000.
  • Medical, dental, and vision insurance for team members and eligible partners and dependents.
  • Unlimited virtual mental health and acute medical visits.
  • Mental health benefits, including an Employee Assistance Program and wellness platform subscription.
  • Flexible time off, including volunteer days and mental health days.
  • 14 paid company-wide holidays.
  • Paid parental leave, including adoptive parents.
  • 401(k) with employer match and immediate vesting.
  • Health savings accounts, flexible spending accounts, and commuter benefits.
  • Company-paid life and AD&D coverage, with optional supplemental coverage.
  • Disability coverage, accident insurance, and pet insurance.
  • Work-from-home equipment provided.

Interested in this position?

Apply directly on the company website

Apply Now

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