Typeform

Typeform is a user-friendly platform for creating interactive forms and surveys with no coding required. It offers templates for quizzes, feedback, lead generation, and more, ensuring a positive user experience on any device.

Internet Software & Services

Information Technology

251-1K (500)

Founded 2012

$187M raised

6 open positions

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Customer Success Manager

5 months ago

United States

Full-time

Mid Level

Customer and Technical Support

CRM HubSpot

Apply Now

Typeform

Internet Software & Services

251-1K

Founded 2012

$187M raised

View All Jobs 6

Description

Partner with Enterprise customers at key points in their lifecycle to understand needs and coach them toward their goals with Typeform.
Drive activation, continued adoption, retention, and long-term customer partnerships for new and existing Enterprise accounts.
Provide product recommendations, identify obstacles, and uncover opportunities to expand customer use cases.
Use internal tools to monitor customer health, usage metrics, engagement, and progress.
Re-engage customers who fall out of cadence and mitigate risk in accounts.
Identify expansion opportunities and negotiate and close renewals.
Deliver account reviews and share trends with leadership and cross-functional teams.
Collaborate with Sales, Support, Product, Community, and Marketing to improve the customer journey and inform content, program, and product development.

Requirements

Proven experience in customer success or a customer relationship management role, preferably in a SaaS company.
Track record of driving expansions and renewals.
Ability to build rapport easily with customers and team members.
Process-driven and analytical mindset.
Ability to identify and communicate trends within a book of business.
Strong written and verbal communication skills.
Ability to explain technical concepts in a non-technical way.
Natural curiosity, enthusiasm, and a team-focused, collaborative approach.
Flexibility and openness to change.
Preferred: experience working in a fast-paced organization.
Preferred: strong time and work management skills to prioritize customer engagements and requests.
Preferred: based in the ET timezone.

Benefits

Base salary range of $65,000 to $95,000 USD.
5-10% bonus depending on level and performance.
Compensation tailored by location, experience, education, and skillset.
Transparent and equitable pay practices aligned to market data.
Equal-opportunity employer with a diverse and inclusive workplace.
Team culture built on respect, transparency, and trust.

Interested in this position?

Apply directly on the company website

Apply Now

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