Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services

Telecommunication Services

5K-10K (8156)

Founded 2008

146 open positions

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Technical Support Engineer 2

22 hours, 59 minutes ago

India

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

C# Java JavaScript JIRA Python REST API Twilio

Apply Now

Twilio

Diversified Telecommunication Services

5K-10K

Founded 2008

View All Jobs 146

Description

Handle messaging support cases from individual developers and major brand customers.
Troubleshoot message deliverability issues and debug customer code.
Support customers by phone and chat as they build SMS applications.
Collaborate with teammates and Twilio Product and Engineering teams through Slack.
File Jira tickets for reproducible bugs and track issues through the internal workflow.
Review the internal knowledge base to stay current on industry shifts and standards.
Surface recurring customer problems to managers to help improve internal processes.
Communicate complex technical issues clearly to both technical and non-technical audiences.
Work within standard processes and procedures while managing time effectively under pressure.

Requirements

Bachelor’s degree or equivalent work experience.
2+ years of experience in a client-facing technical role, preferably supporting REST APIs or enterprise software.
Strong understanding of common web ecosystem technology stacks.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills.
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to de-escalate tense or difficult customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.
Previous exposure to Twilio products is preferred.
Coding experience in any language, including reading and debugging, is preferred.
Previous experience with Jira or a similar ticketing system is preferred.
Must be based remotely in India, in Karnataka, Tamil Nadu, Telangana, Maharashtra, or Delhi.

Benefits

Competitive pay.
Generous time off.
Parental leave and wellness leave.
Healthcare coverage.
Retirement savings program.
Remote-first work environment.
Opportunities to support volunteering and donation efforts.

Interested in this position?

Apply directly on the company website

Apply Now

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