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Technical Services Engineer 2nd Shift

1 hour, 38 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Database Administration
Active Directory AWS Azure C C# C++ DNS GCP Git Go Java JavaScript Kubernetes Linux MongoDB Node.js Python Ruby TCP/IP
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MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 127

Description

  • Advise customers and resolve complex MongoDB issues across database, drivers, cloud, and infrastructure components.
  • Troubleshoot problems involving architecture, performance, recovery, security, and related system behavior.
  • Act as a customer advocate by partnering with product management and development teams on customer needs.
  • Contribute to internal support tooling through software development for performance, benchmarking, and diagnostics.
  • Mentor and ramp new team members.
  • Build internal knowledge of new MongoDB product lines and ecosystem services.
  • Work frontline with customers and handle technical escalations independently over time.
  • Support coverage requirements for the assigned second shift and occasional scheduled weekend or holiday coverage.

Requirements

  • Systems engineering experience covering Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
  • Strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS.
  • Storage engineering experience with NAS, SAN, SSD, multi-pathing, and caching.
  • Experience building and maintaining complex mission-critical production database systems.
  • Ability to read code and basic coding/scripting ability in one or more languages such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
  • Experience analyzing issues holistically from the application tier through the database to storage.
  • Genuine desire to help people and remain calm under pressure while solving problems in real time.
  • Ability and willingness to learn a wide variety of new technical skills quickly.
  • Willingness and ability to collaborate, ask for help when needed, and know when to escalate.
  • Must be a US Citizen.
  • Must be able to access customer data or metadata inside the FedRAMP authorization boundary while on US soil.
  • Interest in working from Hawaii or near a West Coast office under hybrid or remote arrangements.
  • Preferred experience managing large-scale databases such as RDBMS or NoSQL.
  • Preferred experience with authentication systems such as LDAP, Kerberos, or Active Directory.
  • Preferred experience using or managing MongoDB.
  • Preferred experience using distributed version control systems, especially git.
  • Preferred experience with cloud platforms such as AWS, Azure, or GCP.
  • Preferred experience with Kubernetes or other orchestration systems using vendor-specific enterprise operators.

Benefits

  • Base salary range of $90,000 to $176,000 USD.
  • Equity as part of the total compensation package.
  • Employee stock purchase program participation.
  • Flexible paid time off.
  • 20 weeks of fully paid gender-neutral parental leave.
  • Fertility and adoption assistance.
  • 401(k) plan.
  • Mental health counseling and access to transgender-inclusive health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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