RemoteLeaf Logo
Log in Sign up

Technical Support Engineer (L1 / Frontline Support)

4 hours, 5 minutes ago
Europe, Asia
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Grafana Prometheus Python SQL Wireshark
Apply Now
Databento

Databento

Databento provides real time and historical market data APIs. Access data for equities, futures, options, and more with one integration. Sign up for $125 in free credits. A simpler, faster way to get market data. Databento makes it simpler and faster t...

IT Services
11-50
Founded 2019
View All Jobs 7

Description

  • Act as the first point of contact for customer support inquiries during EU/APAC business hours.
  • Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate complex issues to L2/L3 support or engineering with clear reproduction steps, logs, and context.
  • Maintain accurate ticket status and issue documentation throughout the support process.
  • Identify recurring questions and improve documentation, FAQs, and onboarding materials.
  • Write technical content such as tutorials, how-to guides, and blog posts on occasion.
  • Help manage and grow online developer communities such as Slack and Reddit by answering questions and gathering feedback.

Requirements

  • At least 2 years of experience in technical support, QA, or engineering.
  • Working proficiency in Python.
  • Prior experience with Databento's API is strongly preferred.
  • Familiarity with financial trading and/or market data is strongly preferred.
  • Experience with troubleshooting tools such as Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, and SQL is a plus.
  • Experience with observability tools such as Grafana, Prometheus, Loki, and Sentry is a plus.
  • Strong technical communication skills are required.
  • DevRel experience, such as managing Discord communities or creating technical blog posts, podcasts, or videos, is a plus.
  • Experience at an early-stage startup is a plus.
  • Based in the EU/APAC region to provide support coverage during business hours.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Edelweiss

Operational Solutions Engineer

Edelweiss 11-50 Media

Edelweiss is hiring Operational Solutions Engineers to help bookstores and publishers evaluate, onboard, implement, and roll out Omnibus by resolving operational and workflow challenges in close partnership with Product and Engineering.

United States Full-time Mid Level Implementation Consultant Technical Support Engineer
$100k-$150k
2 hours, 49 minutes ago
NEORIS

Trainee SAP AMS

NEORIS 5K-10K Internet Software & Services

EPAM NEORIS is seeking a SAP AMS intern to support SAP maintenance and development activities in a multicultural, client-facing environment.

Mexico Internship Entry Level Software Engineer Technical Support Engineer
C# Java SAP SAP ABAP SQL
2 hours, 57 minutes ago
SupportYourApp

(Fluent English) Technical Support Consultant (remote, Europe)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to provide frontline customer support for global tech clients in a multilingual home-office environment.

Poland Serbia Bosnia and Herzegovina Bulgaria Slovakia Hungary Contract Entry Level Technical Support Engineer
3 hours, 49 minutes ago
AssureSoft

Integration Configuration Specialist

AssureSoft 51-250 Internet Software & Services

AssureSoft is hiring a remote Integration Support Specialist to validate and troubleshoot healthcare data integrations between systems in a SaaS or EMR/EHR environment.

Latin America Full-time Junior QA Engineer Technical Support Engineer
JSON SFTP
4 hours, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers