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Help Desk Engineer - (Remote) Support Clients in the US

2 weeks, 5 days ago
Indonesia, Philippines
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Android Cisco DNS Fortinet iOS Windows Server
Apply Now
Bit by Bit

Bit by Bit

Bit by Bit offers comprehensive technology solutions, including managed IT support, cloud services, and digital marketing, tailored to enhance business efficiency and productivity.

Internet Software & Services
11-50
Founded 1987
View All Jobs 3

Description

  • Deliver customer support to end users by phone and email.
  • Manage, update, and close support tickets in the proprietary ticketing system.
  • Provide remote desktop support and troubleshooting for Windows, Mac, Android, and iOS devices.
  • Use remote access tools such as Kaseya VSA, Splashtop, and LogMeIn Central to resolve issues.
  • Monitor, diagnose, and troubleshoot network and server problems.
  • Deploy and manage antivirus, backup, and application systems.
  • Administer Microsoft Active Directory, file servers, and email systems including Exchange, Office 365, and Google Apps.
  • Perform website and DNS administration tasks.
  • Manage virtual servers using VMware vSphere, ESXi, and Microsoft Hyper-V.

Requirements

  • Strong time-management, prioritization, multitasking, and problem-solving skills.
  • Exceptional critical, analytical, and strategic thinking abilities.
  • Strong English communication skills for working with U.S.-based clients.
  • Administration experience with Windows Server 2012, 2012R2, 2016, 2022, and 2025.
  • Experience with Microsoft Office 365 administration.
  • Basic knowledge of virtual desktop technologies such as VMware and Citrix.
  • Proficiency in firewall and switch administration, programming basics, and VOIP systems is preferred.
  • At least 1 year of experience in a Managed Services IT environment is preferred.
  • Bachelor’s degree in a technical field or equivalent experience is preferred.
  • Relevant certifications such as Microsoft, Apple, CompTIA, Cisco, or Fortinet are a plus.

Benefits

  • Competitive salary based on experience, with a listed range of $900-$1,200 USD per month.
  • Certification training opportunities.
  • Health and dental insurance.
  • Paid vacation.
  • Simple IRA with employer match.

Interested in this position?

Apply directly on the company website

Apply Now

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