System Ops Administrator 2

2 hours ago
Full-time
Mid Level
Sales and Business Development
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Manage Salesforce user setup, roles, profiles, permissions, and security settings.
  • Oversee Salesforce case management to meet SLAs and response times.
  • Maintain page layouts, workflows, validation rules, and approval processes.
  • Serve as the escalation point for advanced Salesforce user requests.
  • Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
  • Configure and maintain Salesforce CPQ functions such as catalogs, pricing, discounting, and approvals.
  • Support OLM processes including orders, renewals, cancellations, and billing triggers.
  • Ensure Salesforce data synchronizes correctly with ERP and billing systems.
  • Collaborate with Sales Ops, Finance, IT, and Product teams.
  • Recommend process automation and continuous improvement initiatives.
  • Support UAT, deployments, and creation of user training materials.

Requirements

  • 3+ years of experience as a Salesforce Administrator, ideally with Sales Cloud.
  • Salesforce Administrator certification (ADM-201).
  • Strong expertise in Salesforce administration and configuration.
  • Understanding of Salesforce data model, sharing rules, and security.
  • Experience troubleshooting complex integrated system issues.
  • Salesforce CPQ Specialist certification preferred.
  • Experience with Salesforce Revenue Cloud, Billing, or ERP integrations preferred.
  • Knowledge of Apex, Flow, SOQL, and advanced automation preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills for both technical and non-technical audiences.

Benefits

  • Base salary range of CAD $90,800 to $113,500.
  • Eligibility for Twilio’s equity plan and corporate bonus plan.
  • Health care insurance.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Generous time off and wellness leave.
  • Retirement savings program.
  • Remote-first work environment based in British Columbia, Alberta, or Ontario, Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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