TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Develop, test, and deliver the Zoom Contact Center software platform.
  • Implement Zoom Contact Center solutions in customer environments.
  • Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.
  • Design and develop products and features across all tiers of the technology stack.
  • Write JavaScript code and test projects as part of the TTEC Digital project team.
  • Perform unit testing, code reviews, and defect resolution during QA.
  • Support the production environment and help resolve issues as they arise.
  • Collaborate with system analysis, project management, and other developers to complete projects successfully.
  • Manage high-complexity projects with multiple dependencies while proactively mitigating risk and ensuring solution quality.
  • Mentor software engineers and contribute as a technical thought leader in CX transformation and omnichannel technologies.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 3+ years of experience in Zoom Contact Center and UC environments.
  • Experience with enterprise-level CCaaS architecture for complex business needs.
  • Strong customer-facing presentation skills with the ability to develop solution pitches, value propositions, and demos.
  • Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies.
  • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
  • Experience with CRM integrations such as Salesforce, Microsoft Dynamics, ServiceNow, or Zendesk.
  • Existing knowledge of or industry certifications for Zoom Contact Center and process automation technologies.
  • 2+ years of software development experience, including design, custom and common coding, and testing of real-time systems.
  • Experience with programming languages such as JavaScript, Python, Java, or C++.
  • Experience with conversational AI platforms is highly desired.
  • Network infrastructure experience.
  • Experience creating and presenting to executive-level stakeholders, both technical and non-technical.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Must reside in one of the listed eligible states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin, or Wyoming.

Benefits

  • $135,000 to $165,000 annual salary.
  • Eligible for an annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO).
  • Wellness time off.

Interested in this position?

Apply directly on the company website

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