Senior Consultant, Zoom Contact Center - Remote

2 hours, 20 minutes ago
Full-time
Senior
Operations
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982

Description

  • Lead the overall development, testing, and delivery of the Zoom Contact Center software platform.
  • Implement Zoom Contact Center solutions for customer environments.
  • Configure and deploy Zoom Contact Center, WFM, QM, and AI solutions.
  • Design and develop product features across the technology stack.
  • Write and test JavaScript-based project code.
  • Perform unit testing, code reviews, and defect resolution during QA.
  • Support production environments and troubleshoot issues as needed.
  • Collaborate with other developers, system analysis, and project management to complete projects successfully.
  • Mentor software engineers and assist team members in a collaborative environment.
  • Manage high-complexity projects with multiple dependencies while proactively reducing risk and ensuring solution quality.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 3 or more years of experience in Zoom Contact Center and UC environments.
  • Experience with enterprise CCaaS architecture for complex business needs.
  • Strong customer-facing presentation skills with the ability to create solution pitches, value propositions, and demos.
  • Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies.
  • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
  • Experience with CRM integrations such as Salesforce, Microsoft Dynamics, ServiceNow, or Zendesk.
  • Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies.
  • 2 or more years of software development experience, including design, custom and common coding, and testing of real-time systems.
  • Experience with JavaScript, Python, Java, or C++.
  • Experience with conversational AI platforms highly desired.
  • Network infrastructure experience.
  • Experience presenting to executive-level stakeholders, both technical and non-technical.
  • Ability to work US daytime hours.
  • Team-oriented mindset and ability to thrive in a fast-paced environment.

Benefits

  • Fully remote work arrangement.
  • Opportunity to work with a large, globally distributed organization.
  • Great Place To Work 2024-2025 certified employer.
  • Commitment to diversity, equity, and inclusion.
  • Equal opportunity employment practices.
  • Use of AI tools in the hiring process with human final decisions.

Interested in this position?

Apply directly on the company website

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