RemoteLeaf Logo
Log in Sign up

AWS Support Engineer

43 minutes ago
Philippines
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
AWS DynamoDB Node.js Python SOC TypeScript
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 59

Description

  • Respond to, triage, and resolve incidents and service requests across supported AWS environments.
  • Own incidents end-to-end from initial alert or client report through resolution and closure.
  • Diagnose root cause issues and implement sustainable fixes.
  • Monitor Amazon Connect instances and supporting AWS services to proactively detect and prevent service degradation.
  • Investigate and remediate alerts generated through CloudWatch and other monitoring tools.
  • Execute approved configuration changes, fixes, and enhancements in support of incident resolution or client requests.
  • Create and manage change tickets in alignment with internal change management processes.
  • Document incidents, resolutions, and changes thoroughly in ServiceNow.
  • Contribute to troubleshooting guides, runbooks, and operational documentation.
  • Collaborate with TAMs, Developers, and clients to maintain service continuity and improve platform resilience.

Requirements

  • Experience supporting AWS-based applications or infrastructure in a production environment.
  • Hands-on development experience with AWS Lambda, including authoring, deploying, and troubleshooting functions in production.
  • Working proficiency in Node.js, Python, and TypeScript for serverless functions, integrations, and automation scripts.
  • Hands-on exposure to Amazon Connect, CloudWatch monitoring and alerting, IAM, S3, DynamoDB, or related AWS services.
  • Experience working within incident management and ticketing systems such as ServiceNow.
  • Strong troubleshooting and analytical skills.
  • Ability to communicate technical issues clearly to both technical and non-technical audiences.
  • Comfort working in a 24x7 operational support model, including on-call rotations.
  • AWS Certification (Cloud Practitioner, Associate, or higher).
  • Preferred: experience supporting contact center technologies or customer experience platforms.
  • Preferred: familiarity with ITIL-aligned service management practices.
  • Preferred: experience working in a Managed Services or MSP environment.
  • Preferred: exposure to regulated or compliance-driven environments such as SOC, FedRAMP, healthcare, or financial services.

Benefits

  • Remote full-time role.
  • Opportunity to work with TTEC Digital’s AWS Managed Services organization.
  • Great Place To Work 2024-2025 certified employer.
  • Equal opportunity employer with a commitment to diversity and inclusion.
  • Work within a global company serving clients across multiple industries.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Varicent

Platform Support Engineer (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst I to support customers using its SaaS and on-premises products by troubleshooting issues, coordinating across teams, and improving the post-sale customer experience.

Mexico Full-time Junior Technical Support Engineer
CRM SQL
12 minutes ago
HiddenLayer

Technical Support Engineer

HiddenLayer 11-50 IT Services

HiddenLayer is hiring a remote Technical Support Engineer to provide hands-on support for its AI security platform, resolving complex customer issues and helping shape the support function as the team scales.

Anywhere Full-time Mid Level Technical Support Engineer
AWS Azure Cybersecurity Docker GCP Generative AI GitHub JIRA Kubernetes MLOps Python SAML
13 minutes ago
Varicent

Application Support Analyst (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst I to provide frontline technical support for its SaaS products, helping customers resolve issues and adopt the platform effectively.

Mexico Full-time Junior Database Administrator Technical Support Engineer
CRM SQL
13 minutes ago
Cato Networks

Product Support Engineer, Tier 3

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is seeking a Product Support T3 Engineer to support customers across post-sales, onboarding, and ongoing lifecycle phases for its cloud-delivered networking and security platform.

Japan Full-time Junior Technical Support Engineer
DHCP DNS HTTP IPS TCP/IP TLS
13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers