Client Success Manager

2 weeks, 6 days ago
Full-time
Senior
Customer and Technical Support
Trackforce Valiant

Trackforce Valiant

Trackforce is a company that specializes in web and mobile application platforms to optimize the operational management of security services. Their GuardTek Software Suite helps companies streamline their security services with a quick ROI.

Internet Software & Services
51-250
Founded 2000
$7M raised

Description

  • Own and manage a portfolio of SMB, mid-market, and enterprise accounts.
  • Build strong executive and operational relationships within each customer account.
  • Lead the end-to-end renewal process in partnership with Sales and RevOps.
  • Develop and execute proactive renewal plans across 180/120/90/75/60/30-day cycles.
  • Monitor customer health, identify at-risk accounts, and lead remediation plans.
  • Drive product adoption, utilization, and value realization through ongoing reviews and QBRs.
  • Identify and qualify upsell and cross-sell opportunities and generate CSQLs for Sales.
  • Act as the voice of the customer across Product, Engineering, Support, and Leadership.
  • Resolve client issues and escalate critical problems to protect customer experience.
  • Collaborate cross-functionally on roadmap feedback, renewal tracking, forecasting, and commercial alignment.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a related SaaS role.
  • Proven track record of achieving or exceeding GRR, NRR, and renewal targets.
  • Experience managing a portfolio of accounts with measurable revenue responsibility.
  • Strong understanding of SaaS business models, customer lifecycle, and retention strategies.
  • Strong proficiency with SaaS platforms and CRM tools such as Salesforce.
  • Ability to quickly learn and become an expert in the TrackTik platform.
  • Comfort interpreting data, dashboards, and customer health metrics.
  • Executive-level communication skills with the ability to influence stakeholders.
  • Analytical, execution-oriented, and effective at problem solving in complex client situations.
  • Preferred: experience working across Product, Engineering, Sales, and Operations in a cross-functional environment.

Benefits

  • Fully remote and flexible work arrangement.
  • 3 weeks of vacation from year one.
  • Paid sick days and family obligation days.
  • Comprehensive group health and dental coverage.
  • Telemedicine access.
  • Mental health and wellness support.
  • Life insurance, AD&D, long-term disability, and critical illness coverage.
  • RRSP and DPSP with employer matching.
  • Employee referral bonus.
  • Paid volunteer day and recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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