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Customer Success Manager

2 weeks, 6 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Avero

Avero

Avero is a trusted technology partner for the hospitality industry, providing web-based business intelligence solutions to empower restaurant operators worldwide.

IT Services
51-250
Founded 1999
View All Jobs 3

Description

  • Manage a growing portfolio of customers within an assigned territory.
  • Assist in developing and evolving Avero’s Customer Success function.
  • Collect, analyze, and report customer success metrics such as NPS, testimonials, and references.
  • Work with Global Account Managers and Account Managers on account plans and customer journey execution.
  • Oversee the onboarding pipeline and help customers go live on time.
  • Execute targeted customer engagements based on customer journey stage and account plan.
  • Serve as an Avero product expert and drive adoption among partners and stakeholders.
  • Build and maintain strong customer relationships and generate cross-sell introductions for the sales team.
  • Provide insights and guidance to help partners achieve their objectives and grow the customer base.
  • Collaborate with Product and Technology teams to troubleshoot issues and influence the roadmap.

Requirements

  • 2+ years of experience in customer-facing roles, preferably in the hospitality SaaS industry.
  • Knowledge of the hospitality industry preferred, with specialization in hotels, restaurants, or casinos a plus.
  • Ability to build relationships at all organizational levels.
  • Excellent listening and presentation skills, including experience presenting to C-level and technology leaders.
  • Experience with the Avero platform, Salesforce/CRM, and internal processes is a plus.
  • Ability to work with internal partners to drive projects forward is a plus.
  • Strong problem-solving ability with a results-oriented and collaborative approach.
  • Ability to prioritize workload, multitask effectively, and work autonomously.
  • Must be a permanent resident (green card holder) or U.S. citizen.
  • Must be located in the Las Vegas area for a fully remote role; may need to work outside normal hours occasionally due to global business needs.

Benefits

  • Competitive compensation with bonus potential.
  • Employer-sponsored health, dental, and vision insurance.
  • 401(k) with company match.
  • Health Savings Account with quarterly employer contributions.
  • Medical and dependent care flexible spending accounts.
  • Company-paid disability, life insurance, and AD&D coverage.
  • Parental leave.
  • Equity in the company.
  • Remote work with emphasis on work/life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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