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Executive Success Partner - 11438

1 hour, 34 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006
View All Jobs 67

Description

  • Serve as the senior executive owner for customer relationships across Coupa’s most strategic accounts.
  • Build trusted relationships with customer executives and align Coupa’s capabilities to corporate and board-level objectives.
  • Define, measure, and drive business outcomes and ROI realization for customer investments.
  • Act as a strategic advisor on Autonomous Spend Management and continuous improvement.
  • Lead account governance, including internal and external engagement cadences across Sales, Services, Product, and other teams.
  • Orchestrate cross-functional, matrixed teams to solve complex business challenges and support Coupa execution.
  • Oversee engagement health, anticipate resource needs, mitigate risks, and accelerate time-to-value.
  • Develop long-term account journeys that extend beyond individual projects.
  • Identify upsell and cross-sell opportunities that address emerging customer needs.
  • Champion customer feedback inside Coupa to influence Product, Technology, and Marketing roadmaps.
  • Direct strategic investments such as value advisory engagements and services assessments to maximize impact.

Requirements

  • 15+ years of experience in customer success, management consulting, or professional services.
  • Proven track record of influencing C-level stakeholders in complex enterprise environments.
  • Ability to translate abstract business objectives into actionable software solutions and transformation roadmaps.
  • Deep understanding of the Source-to-Pay (S2P) lifecycle, including Strategic Sourcing, Contract Lifecycle Management (CLM), and Procure-to-Pay (P2P).
  • Proven success leading distributed, cross-functional teams without direct reporting lines.
  • Entrepreneurial mindset with the ability to identify growth opportunities and support renewal retention strategies.
  • Ability to negotiate prioritization across stakeholders and programs.
  • Exceptional communication skills for executive audiences and the ability to synthesize complex technical and business concepts.
  • Strong emotional intelligence and ability to navigate sensitive political landscapes.

Benefits

  • Estimated pay range of $152,000 to $198,000.
  • Welcoming and inclusive work environment.
  • Equal employment opportunity practices.
  • Fair hiring, compensation, training, and performance evaluation processes.
  • Remote work location listed for the role.

Interested in this position?

Apply directly on the company website

Apply Now

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