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Technical Support Engineer - West

1 month, 3 weeks ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
GraphQL HTTP JWT OAuth Python Ruby SQL TLS TypeScript
Apply Now
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised
View All Jobs 12

Description

  • Handle incoming technical queries via instant messaging and email.
  • Troubleshoot customer issues involving API integrations, system problems, networking and security impediments, third-party integrations, and multi-product workflows.
  • Resolve product or service issues by identifying the cause and explaining the best solution.
  • Interpret API documentation and create Tines workflows.
  • Build strong relationships with Support and cross-functional teams while serving as the voice of the customer.
  • Configure and implement authentication methods such as OAuth and JWT.
  • Document connection steps for new tools and new workflows.
  • Build, troubleshoot, document, and modify workflows during remote customer sessions.
  • Contribute to customer support resources and share meaningful product feedback with leadership and internal teams.
  • Proactively identify product improvements, bugs, and high-impact opportunities to improve the customer experience.

Requirements

  • 2+ years of technical support experience in automation or a related field.
  • Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking.
  • Experience with APIs, API documentation, and SDKs.
  • Excellent communication, analytical, and troubleshooting skills.
  • Experience handling inbound technical customer requests through chat and email.
  • Proven customer empathy, urgency, and technical competency.
  • Self-motivated, goal-oriented, and highly organized with strong time management skills.
  • Familiarity with at least one modern programming language such as Python, TypeScript, or Ruby.
  • Familiarity with query languages such as SQL and GraphQL.
  • Ability to explain complex technical concepts to both technical and non-technical stakeholders.
  • Understanding of computer networking principles such as firewalls, network protocols, and subnetting.
  • Experience supporting customers using AI and using AI to improve professional effectiveness.
  • Fluent Spanish is preferred.
  • Tines certification is preferred.
  • Must be based in PST or MST and authorized to work for any employer in the U.S. without visa sponsorship.

Benefits

  • Target annual compensation of $85,000 to $95,000.
  • Remote work arrangement.
  • Opportunity to work on a secure, AI-driven automation platform used by major customers.
  • Culture that emphasizes learning, growth, curiosity, and integrity.
  • Equal employment opportunity commitment across all applicants and employees.

Interested in this position?

Apply directly on the company website

Apply Now

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