Senior Renewals Manager

3 weeks, 1 day ago
Senior
Customer and Technical Support
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Own and manage the complete renewals process for the customer portfolio to support retention and customer satisfaction.
  • Proactively identify accounts approaching renewal and develop strategies to secure renewals and expand usage.
  • Develop and execute renewal strategies for multi-year agreements, complex contract structures, and high-value renewals.
  • Collaborate with Customer Success Managers and Account Executives to assess customer health and tailor renewal plans.
  • Track, analyze, and forecast renewal metrics, providing insights to leadership.
  • Identify upsell and cross-sell opportunities within the existing customer base.
  • Develop and implement standardized renewal processes and best practices.
  • Negotiate renewal terms and conditions when appropriate.
  • Maintain accurate customer and renewal data in the CRM system.
  • Build relationships with technical stakeholders and security teams at customer organizations.

Requirements

  • 7+ years of experience in renewals, account management, or quota-carrying sales roles.
  • Demonstrated success in meeting targets and driving revenue retention or growth.
  • Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS.
  • Understanding of security operations, workflows, and the challenges faced by security teams.
  • Strong negotiation and communication skills with the ability to explain value to technical stakeholders.
  • Strong understanding of SaaS metrics, the customer lifecycle, and recurring revenue models.
  • Experience using CRM systems, with Salesforce preferred, and data analysis tools.
  • Excellent organizational skills with the ability to manage multiple accounts simultaneously.
  • Self-motivated with the ability to work independently and establish processes.

Benefits

  • Equal employment opportunity regardless of sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or other opinion, membership of a national minority, property, birth, disability, age, or sexual orientation.
  • A culture that supports learning and growth.
  • Encouragement to apply even if you are considering a career pivot.
  • A company environment that values a variety of experience, perspectives, and voices.

Interested in this position?

Apply directly on the company website

Apply Now

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