Project Manager II (Professional Services)

3 weeks ago
Full-time
Senior
Project and Program Management
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Lead professional services engagements and deliver projects against defined statements of work (SOW).
  • Own end-to-end project management, including timelines, communications, change management, kickoff, UAT, and closure.
  • Identify and remove technical blockers for customers and engineers.
  • Compile progress reports that communicate key updates, insights, and risks to stakeholders.
  • Partner with Customer Success Managers to lead proactive onboarding for enterprise customers.
  • Support customer growth by helping them migrate and expand use cases on the platform.
  • Collaborate with CSMs to audit account health and develop measurable success plans.
  • Navigate conflicting priorities and align internal and external stakeholders around shared goals.
  • Contribute to improvements in team structure, processes, and performance metrics.
  • Drive special internal initiatives such as product feature betas, data initiatives, and large-scale migrations.

Requirements

  • 5+ years of experience leading complex, multi-tiered projects with internal and external stakeholders.
  • Experience supporting customers through technical implementations, complex migrations, or software onboarding.
  • Experience in cybersecurity, IT, or business operations is highly preferred.
  • Proficiency with Smartsheet or similar tools such as Monday.com or Asana.
  • Experience using Salesforce and data tools such as Looker or Omni to track progress.
  • Proficiency in using AI tools to streamline project creation and improve communication and delivery quality.
  • Familiarity with user acceptance testing (UAT), change management, and project risk mitigation.
  • Strong communication skills with the ability to tailor messaging for different audiences.
  • Ability to work remotely with ET working hours.
  • PMP, CAPM, CSM, or another project management certification is preferred.

Benefits

  • Remote role with ET working hours.
  • $120,000 - $125,000 salary.
  • Equity package.
  • Equal employment opportunity commitment.
  • A culture that values learning, growth, and career pivots.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Director, Strategic Partnerships – Project Management (Bangkok based)

Agoda 10K-50K Consumer Services

Agoda is hiring a senior strategic partnerships leader to support commercial strategy and drive global initiatives that grow its non-accommodation partner business.

E-commerce SQL
1 hour, 10 minutes ago

(US) Software Implementation Consultant II - Financial

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring a remote Software Implementation Consultant II, Financial to lead customer implementations for long-term and post-acute care providers and drive successful business outcomes through solution configuration and advisory support.

Agile CRM
1 hour, 34 minutes ago

Art Producer - Live Services (Game Art Outsourcing

Keywords Studios 10K-50K Internet Software & Services

Keywords Studios North America is hiring an Art Producer – Live Services to coordinate ongoing game art projects between North American clients and production teams in India, ensuring smooth delivery of fast-moving live service content.

Confluence JIRA
2 hours, 3 minutes ago

Creative Operations Manager

HelloFresh 10K-50K Hotels, Restaurants & Leisure

HelloConnect is hiring a Creative Project Manager in BGC to oversee end-to-end creative operations and project execution across online and offline channels for a global BPO environment.

JIRA
2 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers