Project Manager II (Professional Services)

1 hour, 51 minutes ago
Full-time
Senior
Project and Program Management
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Lead professional services engagements and deliver projects against defined statements of work (SOW).
  • Own end-to-end project management, including timelines, communications, change management, kickoff, UAT, and closure.
  • Identify and remove technical blockers for customers and engineers.
  • Compile progress reports that communicate key updates, insights, and risks to stakeholders.
  • Partner with Customer Success Managers to lead proactive onboarding for enterprise customers.
  • Support customer growth by helping them migrate and expand use cases on the platform.
  • Collaborate with CSMs to audit account health and develop measurable success plans.
  • Navigate conflicting priorities and align internal and external stakeholders around shared goals.
  • Contribute to improvements in team structure, processes, and performance metrics.
  • Drive special internal initiatives such as product feature betas, data initiatives, and large-scale migrations.

Requirements

  • 5+ years of experience leading complex, multi-tiered projects with internal and external stakeholders.
  • Experience supporting customers through technical implementations, complex migrations, or software onboarding.
  • Experience in cybersecurity, IT, or business operations is highly preferred.
  • Proficiency with Smartsheet or similar tools such as Monday.com or Asana.
  • Experience using Salesforce and data tools such as Looker or Omni to track progress.
  • Proficiency in using AI tools to streamline project creation and improve communication and delivery quality.
  • Familiarity with user acceptance testing (UAT), change management, and project risk mitigation.
  • Strong communication skills with the ability to tailor messaging for different audiences.
  • Ability to work remotely with ET working hours.
  • PMP, CAPM, CSM, or another project management certification is preferred.

Benefits

  • Remote role with ET working hours.
  • $120,000 - $125,000 salary.
  • Equity package.
  • Equal employment opportunity commitment.
  • A culture that values learning, growth, and career pivots.

Interested in this position?

Apply directly on the company website

Apply Now

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