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Senior Systems Support Engineer (Java or C#/.NET) - (Advanced English)

12 hours, 43 minutes ago
Ecuador
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Agile AWS Azure Azure Pipelines C# CI/CD Datadog Docker GCP Grafana Java Jenkins Kanban Microservices MySQL PostgreSQL PowerShell Prometheus Python Scrum Serverless SQL Server
Apply Now
Thoughtworks

Thoughtworks

Thoughtworks is a leading technology consultancy that focuses on transforming digital journeys for clients by delivering innovative software design, engineering excellence, and strategic insights to address pressing global challenges.

Professional Services
5001+
Founded 1993
$748M raised
View All Jobs 2

Description

  • Monitor application metrics, generate operational reports, and take corrective action.
  • Investigate, triage, and debug business-impacting incidents to identify root causes.
  • Apply operational standards and best practices to improve system stability, availability, and efficiency.
  • Use logging, alerting, and monitoring practices to detect and resolve incidents.
  • Deploy, run, and support software using DevOps and continuous delivery practices.
  • Deliver well-tested bug fixes and enhancements to existing applications.
  • Collaborate with value-driven teams to deliver software and customer experiences.
  • Mentor junior colleagues and less experienced peers.
  • Apply cloud, security, and emerging technology practices to client solutions.
  • Participate in a 24/7 on-call rotation for critical incident response.

Requirements

  • Experience with Java or C#/.NET, plus scripting languages such as Python or PowerShell.
  • Knowledge of cloud platforms including AWS, Azure, or GCP.
  • Strong debugging and triage skills for troubleshooting application code and incidents.
  • Experience with relational databases such as MS SQL, MySQL, or PostgreSQL; familiarity with non-relational databases.
  • Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
  • Knowledge of application monitoring tools such as Datadog, Prometheus, or Grafana and related metrics.
  • Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
  • Experience with Agile delivery methods, including Scrum and/or Kanban.
  • Proficiency in English and confidence communicating with senior stakeholders.
  • Ability to mentor junior consultants and advocate for cloud and security best practices.

Benefits

  • Remote work available anywhere in Ecuador.
  • Career development support through interactive tools, development programs, and mentorship.
  • Occasional travel for client visits or on-site team meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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