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Technical Support Representative

7 hours, 4 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Generative AI
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1001-5000
Founded 2003
$507M raised
View All Jobs 12

Description

  • Provide technical support and troubleshooting through phone, ticketing systems, and chat.
  • Analyze and resolve software functionality and system-performance issues.
  • Own assigned incidents from initial report through resolution and keep customers informed.
  • Educate customers on software features, best practices, and product updates.
  • Document customer interactions, troubleshooting steps, software defects, design concerns, and reliability issues.
  • Escalate complex technical challenges and collaborate with internal teams on resolution.
  • Develop expertise in core technologies and at least one specialized technology area.
  • Follow support protocols, prioritize workload, and meet resolution deadlines.
  • Contribute to team meetings, continuous-improvement initiatives, and special projects.
  • Use approved GenAI tools responsibly, review outputs for accuracy, and protect proprietary and PII data.

Requirements

  • Associate degree or equivalent work experience.
  • 1+ years of technical support experience, preferably supporting B2B enterprise customers.
  • Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
  • Excellent written and verbal communication skills, including clear issue documentation.
  • Ability to adapt to changing priorities and customer needs in a fast-paced, high-stress environment.
  • Strong attention to detail and commitment to customer experience.
  • Ability to manage workload effectively and meet deadlines.
  • Experience with property management software or a related industry is preferred.
  • Familiarity with knowledge-base systems and documentation best practices is preferred.
  • Availability for a full-time Monday-Friday schedule, 9:00 AM-6:00 PM MT, and residence in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Benefits

  • Remote and hybrid work options with a flexible, transparent culture.
  • Generous vacation time and company recharge days.
  • Medical, dental, vision, and fertility coverage for eligible employees and families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plan with employer matching for eligible employees.
  • Wellness resources, including mental health support, employee assistance programs, gym access or memberships, and wellness challenges.
  • Volunteer and charitable giving opportunities through Entrata Cares.
  • Cell phone plan, service and local-business discounts, and bi-annual employee swag drops.

Interested in this position?

Apply directly on the company website

Apply Now

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