Technician as a Service

11 hours, 48 minutes ago
Mid Level
IoT and Embedded Systems
Hearst Media Production Group

Hearst Media Production Group

Hearst Media Production Group (HMPG) is an independent producer and distributor of original programming for television stations, broadcast and cable networks, and streaming services. Based in New York City, HMPG operates as a business unit of Hearst Television and produces hundreds of hours of content annually across various platforms in nearly 100 countries. HMPG's offerings include Emmy® Award-winning educational and informational programming blocks, such as "Weekend Adventure" on ABC and "The More You Know" on NBC. The company also produces the nationally syndicated public affairs news magazine "Matter of Fact with Soledad O’Brien" and consumer content like "Consumer Reports TV." Additionally, HMPG operates several FAST channels, including The Jack Hanna Channel and Xplore, available on popular smart TVs and streaming platforms. With a focus on meeting educational mandates, HMPG serves a diverse audience through its extensive distribution network.

media production
51-200
Founded 1987

Description

  • Provide telephone support to end users experiencing diesel electronic and mechanical issues.
  • Troubleshoot, diagnose, and resolve vehicle issues remotely.
  • Research customer questions and guide users through corrective measures.
  • Track, route, and document support requests and resolutions in a computerized ticketing system.
  • Stay current on product upgrades, system information, and business updates.
  • Interpret vehicle documentation to assess the impact of specific failure points.
  • Maintain customer value and service standards as a front-line technical contact.

Requirements

  • At least 3 years of experience as a Diesel Technician diagnosing and repairing automotive, medium-duty, heavy-duty, or commercial equipment in a fleet, dealership, or independent repair environment.
  • Deep understanding of interconnected electronic vehicle systems and broad knowledge of non-engine components, including transmissions, brakes, and aftertreatment controllers.
  • Proficiency with at least one OEM engine diagnostic application, such as Insite, ServiceMaxx, PTT, or DDDL.
  • Experience with additional diagnostic software, such as Service Ranger, Allison DOC, Bendix ACOM, or Wabco Toolbox.
  • Ability to interpret vehicle documentation, work with wiring, and use computers and technology-based products.
  • Excellent written and verbal communication, customer service, organization, and self-management skills.
  • Proficiency with Microsoft Office, internet applications, Windows, and software installation.
  • Dedicated home-office workspace and stable internet connection.
  • Ability to travel up to 5% and occasionally lift up to 20 pounds.
  • ASE certification with strong electronics skills, an associate degree in Automotive Technology or related field, and OEM certification are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Systems Support Engineer (Java or C#/.NET) - (Advanced English)

Thoughtworks 5001+ Professional Services

Thoughtworks is hiring a Senior Systems Support Engineer in Ecuador to maintain the stability, availability, and operational performance of complex client application systems.

Agile AWS Azure Azure Pipelines C# CI/CD Datadog Docker GCP Grafana Java Jenkins Kanban Microservices MySQL PostgreSQL PowerShell Prometheus Python Scrum Serverless SQL Server
11 hours, 48 minutes ago

Client Support Specialist

BizLibrary 51-200 Diversified Consumer Services

BizLibrary is seeking a full-time Technical Support Specialist to help learning-platform clients resolve technical issues, optimize platform use, and achieve successful outcomes.

SAML
1 day, 8 hours ago

Technical Support Representative

Entrata 1001-5000 Real Estate

Entrata is seeking a Technical Support Engineer to provide frontline support for its AI-driven property management software, resolving customer issues and ensuring timely, effective solutions.

Generative AI
1 day, 11 hours ago

Technical Support Engineer - Windows and Identity Security

SentinelOne 1001-5000 Internet Software & Services

SentinelOne is hiring a Technical Support Engineer – Windows & Identity Security to resolve complex enterprise customer issues across Windows, identity, networking, and security environments while improving frontline support knowledge.

Bash Cybersecurity Linux macOS PowerShell Python
1 day, 11 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers