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Senior Systems Support Engineer

10 hours, 9 minutes ago
India
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Agile AWS Azure Azure Pipelines CI/CD Datadog Docker Grafana Java Jenkins Kafka Kanban Microservices MySQL PostgreSQL PowerShell Prometheus Python Scrum Serverless SQL Server
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Thoughtworks

Thoughtworks

Thoughtworks is a leading technology consultancy that focuses on transforming digital journeys for clients by delivering innovative software design, engineering excellence, and strategic insights to address pressing global challenges.

Professional Services
10K-50K
Founded 1993
$748M raised
View All Jobs 14

Description

  • Manage incidents using established processes and tools, analyze monitoring metrics, generate reports, and take corrective actions.
  • Debug complex application systems and troubleshoot business-impacting issues.
  • Apply operational standards and best practices to improve system efficiency, stability, and availability.
  • Use continuous delivery practices to evolve, support, and deliver well-tested software.
  • Implement logging, alerting, and monitoring techniques to identify incident root causes.
  • Deploy and operate software using DevOps tools and practices.
  • Mentor less experienced peers and junior consultants through technical guidance and leadership.
  • Apply current technology practices to solve client problems.
  • Advocate for cloud resource optimization, monitoring, alerting, and security best practices.
  • Participate in a rotation- and needs-based 24x7 support team.

Requirements

  • Experience with Java, Kafka, Datadog, cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell.
  • Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
  • Strong debugging and triaging skills for effective code troubleshooting.
  • Experience with relational databases such as MS SQL, MySQL, or PostgreSQL, plus relational or non-relational databases.
  • Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
  • Experience with monitoring tools such as Datadog, Prometheus, or Grafana, including metrics analysis and reporting.
  • Ability to deliver high-quality, well-tested bug fixes and code enhancements.
  • Comfort working with Agile methods such as Scrum or Kanban.
  • Strong communication, articulation, and collaboration skills.
  • Ability to influence others, work through ambiguity, contribute to the external technology community, and mentor junior colleagues.

Benefits

  • Career development supported by interactive tools, development programs, and mentoring colleagues.
  • Autonomy to shape an individual career path within a cultivation-focused culture.
  • Inclusive, collaborative technology consultancy environment.
  • Remote work opportunity indicated by the #LI-Remote designation.

Interested in this position?

Apply directly on the company website

Apply Now

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