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AI Outcomes Manager

7 hours, 34 minutes ago
Australia
Mid Level
Customer Success Manager
Artificial Intelligence and Machine Learning
Apply Now
DevRev

DevRev

DevRev is a business software company bridging the gap between developers and end users, empowering devs to build, support, and grow their revs with an API-first dev-centric CRM.

Internet Software & Services
51-250
Founded 2020
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Description

  • Own customer relationships from implementation and go-live through adoption, renewal health, and expansion.
  • Align implementation scope and success criteria, validate feasibility, and own launch readiness decisions.
  • Manage tickets through resolution, including reviewing AI responses, correcting classification and severity, and coordinating engineering fixes.
  • Monitor usage trends and AI anomaly signals to identify risks and opportunities.
  • Lead enablement sessions and close gaps between customer entitlements and actual usage.
  • Translate product usage into measurable business value for business reviews and roadmaps.
  • Maintain multi-threaded customer relationships, engage executive sponsors, and act on account signals proactively.
  • Run renewal reviews and identify expansion opportunities for Sales.
  • Use AI to scale portfolio management, improve ticket operations, and train the underlying model through corrections.

Requirements

  • Bachelor’s degree in engineering or technology, such as a B.Tech, or a postgraduate management degree such as an MBA.
  • 3+ years of experience in customer-facing technical roles, including support engineering, solutions engineering, customer success, or technical account management.
  • Technical fluency with APIs, issue tracing, root-cause analysis, and explaining technical concepts to customers and engineers.
  • Hands-on experience with at least one ticketing system, CRM, workflow automation, analytics platform, or developer tool.
  • Ability to manage a B2B customer portfolio end to end, from ticket resolution through business reviews.
  • Strong customer communication skills, including leading calls and writing RCA reports and QBR materials.
  • Comfort using AI as an operating layer and measuring its impact on personal and portfolio productivity.
  • Commercial awareness, including understanding ACV, tracking utilization, and identifying expansion and renewal signals.
  • Experience in fintech, enterprise SaaS, or high-volume support environments preferred.
  • Experience across both customer support and customer success motions highly valued.

Interested in this position?

Apply directly on the company website

Apply Now

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