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(fluent French & English) Technical Support Consultant (remotely)

10 hours, 16 minutes ago
Poland
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Microsoft Dynamics 365
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 33

Description

  • Provide technical support through phone, email, and chat.
  • Troubleshoot customer issues and provide step-by-step guidance.
  • Collaborate with internal departments to resolve customer problems.
  • Escalate complex issues to the appropriate teams.
  • Document customer interactions and inquiries in D365.
  • Improve customer support processes and procedures.
  • Maintain current knowledge of products, updates, and company changes.

Requirements

  • C1-level spoken and written English and French.
  • At least 1 year of customer support experience, preferably in technical support and a fast-paced environment.
  • Familiarity with CRM systems and basic technical concepts, including APIs, operating systems, and SaaS tools.
  • Strong troubleshooting, problem-solving, and attention-to-detail skills.
  • Ability to multitask and prioritize effectively.
  • Strong interpersonal and teamwork skills.
  • Ability to explain technical information to non-technical customers.
  • Personal computer with at least 8 GB RAM and stable internet of at least 50 Mbps download and 40 Mbps upload.

Benefits

  • Fully remote work opportunity.
  • Fixed Monday–Friday schedule from 9 AM to 6 PM GMT+3.
  • Compensation in USD.
  • Inclusive international work environment.
  • Referral rewards.
  • Health policy and balance between workload and personal time.
  • Development opportunities and responsive leadership.
  • No time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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