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Support Engineer (Remote)

8 hours, 5 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now

Unframe Inc.

An enterprise AI platform / Managed AI Delivery Platform that turns business needs into production-ready AI solutions built from modular components, with governance, security, compliance, and workflow automation built in.

Technology, Information and Internet
51-200
Founded 2024
$50M raised
View All Jobs 18

Description

  • Investigate and resolve enterprise customer issues from triage through resolution.
  • Analyze logs, reproduce issues, and identify root causes before escalating to Engineering.
  • Use AI tools to investigate system behavior, analyze unfamiliar product areas, and document findings.
  • Communicate clearly with customers and internal teams throughout the support process.
  • Document issues, solutions, and recurring patterns for organizational knowledge.
  • Create and maintain internal knowledge bases and support playbooks.
  • Share customer feedback and product insights with the Product team.

Requirements

  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
  • Strong troubleshooting skills and the ability to investigate complex issues independently.
  • Understanding of web applications, APIs, integrations, logs, and basic system behavior.
  • Hands-on experience with AI tools such as ChatGPT, Claude, Copilot, or similar.
  • Excellent written and spoken English.
  • Customer-first mindset with strong ownership and follow-through.
  • Ability to work effectively in a fast-paced environment across varied products and customer contexts.

Benefits

  • Work with global Fortune 500 customers and complex enterprise environments.
  • Exposure to cutting-edge AI products and real-world large-scale AI deployments.
  • Direct ownership and impact from the first day.
  • Opportunities to collaborate closely with Product, Engineering, and customers.
  • Opportunity for rapid growth and learning in a fast-moving, revenue-generating startup.

Interested in this position?

Apply directly on the company website

Apply Now

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