Business Operations Analyst

4 hours, 47 minutes ago
Full-time
Mid Level
Data Science and Analytics
TextUs

TextUs

TextUs is the leading business text messaging platform that revolutionizes communication for companies. It offers a two-way texting platform for engaging with customers, leads, employees, and candidates in real time, driving pipeline creation and impro...

Diversified Telecommunication Services
51-250
Founded 2012
$32M raised

Description

  • Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
  • Support the day-to-day administration and continuous improvement of business systems, including CRM, ERP, marketing automation, and internal tools.
  • Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience.
  • Evaluate and help implement new technologies, workflows, automation, and AI-powered tools as the company grows.
  • Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
  • Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
  • Generate recurring and ad hoc reports that support business planning and decision-making.
  • Support and maintain core business applications such as Salesforce, NetSuite, and HubSpot, along with related integrations.
  • Collaborate with internal stakeholders and external vendors to identify issues and opportunities for automation.
  • Support onboarding and offboarding by managing system access and maintaining internal documentation, process guides, and knowledge base resources.
  • Deliver training and ongoing support to help employees effectively use business applications.

Requirements

  • 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
  • Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
  • Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
  • Exposure to system integrations or automation tools such as Celigo, Zapier, or Informatica is a plus.
  • Strong analytical skills with the ability to identify opportunities for process improvement.
  • Comfort working cross-functionally and translating business needs into practical solutions.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Curious, proactive, and excited to learn new systems and technologies.
  • Full-time availability with a target start date 3 weeks from offer date.
  • Consent to communication via text and email as part of the application process.

Benefits

  • Competitive pay with a salary range of $70,000 to $85,000.
  • Equity.
  • Health, dental, vision, and insurance coverage.
  • 401(k) with company match.
  • Flex vacation policy.
  • Phone and internet stipend.
  • Work-from-home stipend.
  • U.S. remote-first work environment with Colorado headquarters.

Interested in this position?

Apply directly on the company website

Apply Now

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