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Business Operations Analyst

4 hours, 47 minutes ago
United States
Full-time
Mid Level
Operations Analyst
Data Science and Analytics
CRM ERP HubSpot NetSuite Salesforce
Apply Now
TextUs

TextUs

TextUs is the leading business text messaging platform that revolutionizes communication for companies. It offers a two-way texting platform for engaging with customers, leads, employees, and candidates in real time, driving pipeline creation and impro...

Diversified Telecommunication Services
51-250
Founded 2012
$32M raised
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Description

  • Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
  • Support the day-to-day administration and continuous improvement of business systems, including CRM, ERP, marketing automation, and internal tools.
  • Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience.
  • Evaluate and help implement new technologies, workflows, automation, and AI-powered tools as the company grows.
  • Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
  • Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
  • Generate recurring and ad hoc reports that support business planning and decision-making.
  • Support and maintain core business applications such as Salesforce, NetSuite, and HubSpot, along with related integrations.
  • Collaborate with internal stakeholders and external vendors to identify issues and opportunities for automation.
  • Support onboarding and offboarding by managing system access and maintaining internal documentation, process guides, and knowledge base resources.
  • Deliver training and ongoing support to help employees effectively use business applications.

Requirements

  • 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
  • Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
  • Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
  • Exposure to system integrations or automation tools such as Celigo, Zapier, or Informatica is a plus.
  • Strong analytical skills with the ability to identify opportunities for process improvement.
  • Comfort working cross-functionally and translating business needs into practical solutions.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Curious, proactive, and excited to learn new systems and technologies.
  • Full-time availability with a target start date 3 weeks from offer date.
  • Consent to communication via text and email as part of the application process.

Benefits

  • Competitive pay with a salary range of $70,000 to $85,000.
  • Equity.
  • Health, dental, vision, and insurance coverage.
  • 401(k) with company match.
  • Flex vacation policy.
  • Phone and internet stipend.
  • Work-from-home stipend.
  • U.S. remote-first work environment with Colorado headquarters.

Interested in this position?

Apply directly on the company website

Apply Now

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