Customer Account Manager (UT/NV)

13 hours, 38 minutes ago
Full-time
Senior
Customer and Technical Support
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-200
Founded 2015

Description

  • Manage a book of business to reduce churn and drive account growth.
  • Serve as a trusted advisor, aligning the Tenna platform with customers’ business processes and unmet needs.
  • Drive product adoption, customer engagement, renewals, upsells, and retention strategies.
  • Analyze customer data and qualitative feedback to improve scaled customer-success efforts.
  • Lead onboarding for assigned enterprise accounts and ensure required processes are followed.
  • Deliver customer training, answer user questions, and resolve product issues.
  • Troubleshoot account issues and coordinate with Engineering or Technical Support on bugs and enhancements.
  • Share customer feedback with Sales, Marketing, Product, and Engineering teams.

Requirements

  • Must reside in or be willing to relocate to Utah or Nevada.
  • 7+ years of experience driving customer value through strategic planning and consultative selling.
  • 7+ years of customer success experience; software customer service experience is strongly preferred.
  • Bachelor’s degree or equivalent experience strongly preferred.
  • Experience with project management software such as MS Project or similar Gantt-chart tools.
  • Understanding of software development processes and methodologies.
  • Experience in a technical, production-driven environment.
  • Construction technology or construction industry experience is preferred.
  • Familiarity with Salesforce and Help Scout is strongly preferred.
  • Excellent written and verbal communication, organizational, problem-solving, and customer-service skills; willingness to travel up to 40%.

Benefits

  • Competitive compensation package.
  • Remote full-time role for candidates based in or relocating to Utah or Nevada.
  • Robust low-cost benefits with coverage beginning on the first day of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent care benefits.
  • 401(k) matching.
  • Employee referral bonuses.
  • Growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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