Enterprise CSM EMEA, Tavily

3 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
Tavily

Tavily

Tavily is a technology company based in New York, founded in 2023. It specializes in providing a real-time search engine and APIs tailored for AI agents. These tools enable AI systems to access, search, crawl, and extract structured insights from live web data, supporting large language models (LLMs) and retrieval augmented generation (RAG) workflows. The company focuses on creating a "search layer" for AI agents, facilitating efficient data retrieval from both public and private sources. Tavily's core offerings include developer-friendly APIs for web access, real-time search capabilities, and intelligent content extraction. Its solutions are designed for various applications, such as enterprise data analysis, AI assistant development, and academic research. Tavily has gained significant traction, serving numerous Fortune 500 companies and supporting over 700,000 users through its innovative technology.

information technology & services
51-200
Founded 2024
$300M raised

Description

  • Serve as a trusted partner guiding enterprise customers through onboarding, implementation, adoption, and renewal.
  • Lead onboarding engagements, including integration, connectivity setup, and value realization across customer projects.
  • Develop and deliver scalable onboarding materials such as tutorials, cookbooks, best-practice guides, and reference implementations.
  • Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities.
  • Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys.
  • Serve as the voice of the customer by synthesizing feedback to influence the product roadmap and developer experience improvements.
  • Shape the future of the post-sale experience at Tavily.
  • Advise customers on their AI/agentic roadmap and how Tavily fits into long-term strategy.
  • Collaborate with architects and technical teams on integrating LLMs, intelligent search, and autonomous agents into workflows.

Requirements

  • 5+ years in technical customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS.
  • Proven experience working with technical users of developer tools or modern AI/LLM-based platforms.
  • Comfort navigating complex technical conversations with both developers and business stakeholders.
  • Outstanding communication and presentation skills with the ability to build rapport across technical and executive audiences.
  • Strong commercial instincts with experience managing renewal cycles, forecasting, upsell, and cross-sell.
  • Experience using CRM tools such as HubSpot or Salesforce for pipeline and customer tracking.
  • Deep empathy for customer outcomes and a passion for helping users extract maximum value from technology.
  • Ability to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy.
  • Familiarity with AI/LLM orchestration such as LangChain or similar, as a plus.

Benefits

  • Remote work from the United Kingdom.

Interested in this position?

Apply directly on the company website

Apply Now

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