RemoteLeaf Logo
Log in Sign up

Outbound Performance & Client Success Lead

17 hours ago
Mexico, Brazil, Jamaica, Colombia, Costa Rica
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 363

Description

  • Manage 20–30 active client accounts as the primary point of contact.
  • Lead client check-ins, strategy calls, performance reviews, and retention efforts.
  • Own campaign setup and performance across domains, inboxes, targeting, sequencing, messaging, and deliverability.
  • Monitor inbox placement, sender reputation, reply rates, conversions, and overall campaign health.
  • Diagnose underperforming campaigns and improve targeting, personalization, copy, offers, and sequences.
  • Write and optimize cold email copy and run structured performance experiments.
  • Troubleshoot deliverability and infrastructure issues and coordinate technical fixes.
  • Maintain client-health, SLA, campaign, retention, risk, and escalation tracking.
  • Build SOPs, playbooks, documentation, and repeatable operational workflows.
  • Collaborate with founders, outreach teams, and technical teams to improve client outcomes and scale operations.

Requirements

  • Experience managing client accounts at a cold email agency, outbound lead generation agency, or outbound-focused startup.
  • Hands-on knowledge of cold email campaigns, deliverability, inbox placement, sender reputation, and outbound infrastructure.
  • Proven ability to diagnose and improve underperforming outbound campaigns.
  • Strong cold email copywriting, messaging, targeting, personalization, and sequencing skills.
  • Experience with outbound tools, automation platforms, CRMs, and reporting dashboards.
  • Practical experience using AI tools to improve outbound workflows and operations.
  • Strong analytical, troubleshooting, written, and verbal communication skills.
  • Confidence communicating with clients, founders, and executives while managing multiple priorities.
  • Availability during U.S. time zone overlap.
  • Experience managing 20+ accounts, building SOPs, or working in a startup or high-growth agency preferred.
  • Familiarity with Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, Make, or deliverability monitoring tools preferred.

Benefits

  • Full-time remote position.
  • Remote flexibility with long-term growth potential.
  • Direct collaboration with founders and leadership.
  • High ownership and measurable impact on client outcomes, retention, pipeline, and revenue.
  • Opportunity to shape delivery systems within a scaling startup.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Samsara

Manager II, Customer Success

Samsara 1K-5K IT Services

Samsara, a Connected Operations Cloud company serving physical-operation industries, is hiring for an unspecified role to support its mission of improving operational safety, efficiency, and sustainability.

United States Full-time Lead Customer Success Manager
$126k-$169k
16 hours, 15 minutes ago
Restaurant365

Senior Customer Success Enablement Manager

Restaurant365 251-1K Diversified Financial Services

Restaurant365 is hiring a remote Senior Customer Success Enablement Manager to build scalable onboarding, coaching, and workflow programs that improve retention, expansion, and execution across Customer Success and Support.

Anywhere Full-time Senior Customer Success Manager Training Manager
$116k-$174k
Salesforce
17 hours ago
IDT

Performance Marketing/Growth Manager (App Campaigns)

IDT 1K-5K Diversified Telecommunication Services

IDT is seeking a hands-on Mobile Performance Marketing Manager to execute and optimize paid user acquisition campaigns for the Boss Money and Boss Revolution mobile apps across the LATAM region.

Colombia Costa Rica Ecuador El Salvador Panama Paraguay Peru Puerto Rico Uruguay Mexico Argentina Bolivia Contract Mid Level Digital Marketing Manager
Copywriting Facebook Ads Google Ads Influencer Marketing Tableau TikTok
1 day, 16 hours ago
Megaport

Customer Success Manager

Megaport 251-1K Diversified Telecommunication Services

Megaport is seeking a Customer Success Manager in the Pacific Northwest to manage post-sale relationships, retain and expand revenue, and increase customer value across a designated account base.

United States Full-time Mid Level Customer Success Manager
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers