Customer Success Manager

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised

Description

  • Collaborate with Direct Sales Executives and Solutions Architects to grow and retain existing customer revenue.
  • Drive renewals and convert month-to-month customers to term subscriptions.
  • Guide customer onboarding and enablement to accelerate time to value.
  • Conduct proactive outreach to increase product adoption, solution awareness, and partner engagement.
  • Act as a trusted advisor and champion customers throughout their journey, resolving commercial and service concerns.
  • Develop engagement strategies for assigned accounts based on customer needs and opportunities.
  • Analyze customer experience trends and update Salesforce pipeline and growth opportunities.
  • Maintain expertise in Megaport products, solutions, enhancements, and competitive offerings.
  • Collaborate with Sales, Marketing, Finance, Operations, and other teams to resolve customer challenges and support revenue growth.
  • Evaluate customer feedback and recommend process improvements aligned with business targets.

Requirements

  • 3+ years of experience in enterprise software, internet, or telecommunications.
  • 3+ years of experience in Account Management or Customer Success.
  • Ability to work effectively in a fast-paced technical environment with multiple priorities.
  • Strong verbal and written communication and cross-functional collaboration skills.
  • Ability to identify customer needs and pain points and present suitable solutions.
  • Demonstrated ability to deliver revenue results through consultative selling.
  • Ability to maintain accurate records, reports, and customer revenue-retention data.
  • Experience proposing or deploying cloud and virtualized compute solutions in enterprise environments is highly desired.

Benefits

  • Flexible working environments.
  • Birthday leave.
  • Generous study and training allowance plus 5 days of paid study leave.
  • Creative, contemporary workspaces.
  • Recognition through Legend and Kudos Awards.
  • Health and wellness program.

Interested in this position?

Apply directly on the company website

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