Senior Customer Success Enablement Manager

17 hours, 13 minutes ago
Full-time
Senior
Customer and Technical Support
Restaurant365

Restaurant365

Restaurant365 provides a comprehensive cloud-based restaurant management software that integrates accounting, inventory, recipe costing, and POS systems to help restaurant leaders optimize operations and enhance profitability.

Diversified Financial Services
251-1K
$262M raised

Description

  • Design and deliver programs covering success planning, risk management, QBRs, and renewals.
  • Translate Customer Success and company priorities into enablement programs that improve adoption, expansion, and KPI execution.
  • Create coaching, inspection, and reinforcement tools for Customer Success managers.
  • Define and monitor metrics such as workflow adoption, execution quality, retention signals, and expansion outcomes.
  • Drive adoption of Gainsight, Gong, Glean, and related Customer Success workflows through training and job aids.
  • Partner with Customer Success leadership, CS Operations, RevOps, Product Enablement, and Partner Success.
  • Own role-based onboarding and ongoing enablement for Customer Success and Support teams.
  • Develop playbooks, facilitator guides, eLearning, microlearning, and workflow documentation.

Requirements

  • 7+ years of experience in Customer Success Enablement or Revenue Enablement.
  • Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring-revenue businesses.
  • Experience using data and metrics to measure and improve enablement impact.
  • Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad.
  • Proven ability to deliver measurable training, coaching frameworks, and scalable programs.
  • Strong cross-functional collaboration and execution skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Willingness to travel up to 10%.

Benefits

  • $116,000–$174,000 annual salary.
  • Competitive compensation package with equity option grant.
  • Remote or hybrid work options.
  • Comprehensive medical benefits.
  • 401(k) with company matching.
  • Unlimited PTO and company holidays.
  • Wellness initiatives and philanthropy events.

Interested in this position?

Apply directly on the company website

Apply Now

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