Senior Customer Success Enablement Manager

1 week, 5 days ago
Full-time
Senior
Customer and Technical Support
Restaurant365

Restaurant365

Restaurant365 provides a comprehensive cloud-based restaurant management software that integrates accounting, inventory, recipe costing, and POS systems to help restaurant leaders optimize operations and enhance profitability.

Diversified Financial Services
251-1K
$262M raised

Description

  • Design and deliver programs covering success planning, risk management, QBRs, and renewals.
  • Translate Customer Success and company priorities into enablement programs that improve adoption, expansion, and KPI execution.
  • Create coaching, inspection, and reinforcement tools for Customer Success managers.
  • Define and monitor metrics such as workflow adoption, execution quality, retention signals, and expansion outcomes.
  • Drive adoption of Gainsight, Gong, Glean, and related Customer Success workflows through training and job aids.
  • Partner with Customer Success leadership, CS Operations, RevOps, Product Enablement, and Partner Success.
  • Own role-based onboarding and ongoing enablement for Customer Success and Support teams.
  • Develop playbooks, facilitator guides, eLearning, microlearning, and workflow documentation.

Requirements

  • 7+ years of experience in Customer Success Enablement or Revenue Enablement.
  • Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring-revenue businesses.
  • Experience using data and metrics to measure and improve enablement impact.
  • Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad.
  • Proven ability to deliver measurable training, coaching frameworks, and scalable programs.
  • Strong cross-functional collaboration and execution skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Willingness to travel up to 10%.

Benefits

  • $116,000–$174,000 annual salary.
  • Competitive compensation package with equity option grant.
  • Remote or hybrid work options.
  • Comprehensive medical benefits.
  • 401(k) with company matching.
  • Unlimited PTO and company holidays.
  • Wellness initiatives and philanthropy events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Hospice Intake Nurse Coordinator (Remote)

Ennoble Care 51-250 Health Care Providers & Services

Ennoble Care is seeking a fully remote Hospice Intake Nurse Coordinator to provide intake coverage across its home-based hospice and care markets while supporting standardized training, compliance, and workflow quality.

14 hours, 19 minutes ago

Hospice Intake Nurse Coordinator - Weekends/Part Time(Remote)

Ennoble Care 51-250 Health Care Providers & Services

Ennoble Care is seeking a remote Hospice Intake Nurse Coordinator to provide intake coverage across its multi-state home-based care markets, support referral processing, and standardize staff training and quality practices.

14 hours, 19 minutes ago

Customer Success Manager

Entrata 1K-5K Real Estate

Entrata is seeking a Customer Success Manager to advise mid-to-large property management clients, drive platform adoption and retention, and coordinate solutions across internal teams.

CRM Generative AI
15 hours, 3 minutes ago

Executive Customer Success Leader

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a senior executive to scale and modernize its global Customer Success organization, strengthening enterprise customer retention, expansion, and cybersecurity outcomes.

Cybersecurity
15 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers