Customer Success Manager

5 hours ago
Full-time
Mid Level
Customer and Technical Support
Tactacam

Tactacam

Tactacam is a company that specializes in providing hunters and outdoor sports enthusiasts with filming-related products and hunting cameras. Their cellular cameras offer limitless opportunities to capture the outdoors, designed by hunters for hunters....

Household Durables
51-250
Founded 2013

Description

  • Manage key B2B relationships as the primary technical contact for DEFEND customers.
  • Lead post-sale onboarding, including hardware activation, cellular setup, app configuration, and platform orientation.
  • Coordinate enterprise trial logistics, unit provisioning, technical setup, shipping, and platform walkthroughs.
  • Monitor unit activity, subscription renewals, usage trends, and account health to support retention.
  • Identify customer expansion opportunities and connect clients with sales teams for larger deployments.
  • Conduct customer check-ins, training sessions, workshops, and product demonstrations.
  • Handle technical escalations and collaborate with sales, support, and product teams on resolutions.
  • Gather customer feedback and contribute to playbooks, setup guides, onboarding resources, and process improvements.
  • Report account health and deployment outcomes to leadership.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 3+ years of experience in customer success, account management, or technical support within B2B hardware, IoT, commercial security, surveillance, construction technology, or B2B SaaS.
  • Experience managing customer onboarding, retention programs, enterprise accounts, and pilot trials.
  • Ability to analyze usage data, unit activity metrics, and account trends.
  • Strong communication, negotiation, interpersonal, and escalation-resolution skills.
  • Exceptional organization and time management skills while managing multiple accounts in a fast-paced environment.
  • Proactive, practical, and solution-oriented problem-solving abilities.
  • Proficiency with CRM platforms such as HubSpot or Salesforce and customer success tools such as Gainsight or ChurnZero.
  • Applicants must not be based in Alaska, Connecticut, Delaware, Massachusetts, New Mexico, or South Dakota.

Benefits

  • Medical, dental, and vision insurance, plus life and disability coverage.
  • Competitive paid time off, pregnancy and parental leave, military leave, and Hunting Holidays.
  • Company-managed 401(k) plan.
  • Remote-first flexibility.
  • Employee discounts, complimentary camera gear, company-sponsored outdoor trips, and community projects.
  • Performance recognition through monthly TactaValor Awards.
  • Performance bonuses and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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