RemoteLeaf Logo
Log in Sign up

Client Success Team Supervisor

4 hours, 46 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
American Consumer Credit Counseling

American Consumer Credit Counseling

American Consumer Credit Counseling is a nonprofit credit counseling organization that specializes in providing financial education, debt management solutions, and personalized credit counseling to help individuals and families achieve financial stabil...

Banks
51-250
Founded 1991
View All Jobs 3

Description

  • Supervise daily Client Success Management operations and ensure accurate, efficient task completion.
  • Coach, mentor, and provide performance feedback to Client Success Managers.
  • Resolve escalated client issues with professionalism, empathy, and sound judgment.
  • Monitor call abandonment, turnaround time, client satisfaction, and other department metrics.
  • Assign and track team projects, ensuring accountability and alignment with team goals.
  • Develop and maintain standard operating procedures, best practices, and workflow improvements.
  • Conduct call monitoring and quality reviews to uphold service standards.
  • Facilitate new-hire onboarding and coordinate ongoing team training and development.
  • Support performance evaluations, coaching sessions, quarterly reviews, interviewing, and hiring.
  • Test internal systems and software releases and provide feedback on DMP tools and processes.
  • Process payroll and time-off requests accurately and on time.
  • Serve as acting department leader when the Operations Manager is absent.

Requirements

  • Associate degree or equivalent work experience.
  • At least 3 years of customer service experience, preferably in financial services or a call center.
  • At least 1 year of supervisory or team leadership experience.
  • PFE Debt Management Professional Certification required within six months of hire.
  • Strong leadership, coaching, and team development skills.
  • Excellent verbal and written communication skills.
  • Conflict resolution, critical thinking, organization, and time-management abilities.
  • Proficiency with Microsoft Office and client management systems.
  • Ability to analyze performance data and identify actionable trends.
  • Ability to foster team motivation, accountability, and a positive culture.

Benefits

  • Medical, dental, and vision insurance.
  • Medical and dependent Flexible Spending Accounts.
  • Short- and long-term disability and life insurance.
  • 401(k) plan with company matching.
  • Paid time off and paid holidays.
  • Remote work flexibility.
  • Professional development and training opportunities.
  • Supportive, mission-driven team environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

FourKites

Sr. Manager, Customer Success

FourKites 251-1K Road & Rail

FourKites is seeking a Senior Manager, Customer Success to lead Customer Success Managers supporting global supply chain customers, with responsibility for customer outcomes, retention, satisfaction, and account growth.

United States Full-time Lead Customer Success Manager
$145k-$175k
CRM
4 hours, 31 minutes ago
D2B

Customer Success Manager (Multiplier experience)

D2B Professional Services

A remote Customer Success Manager will support Australian clients by managing customer relationships, onboarding, engagement, retention, and overall account success.

Philippines Full-time Mid Level Customer Success Manager
$9k-$12k
CRM Monday.com
4 hours, 46 minutes ago
Tactacam

Customer Success Manager

Tactacam 51-250 Household Durables

Tactacam is hiring a Customer Success Manager to guide B2B and enterprise customers through DEFEND product onboarding, technical support, account health management, retention, and deployment expansion.

United States Full-time Mid Level Customer Success Manager
HubSpot IoT Salesforce
5 hours, 1 minute ago
R

School Success Manager (Seasonal)

Rockstar 1-10 Professional Services

Seasonal School Success Manager supporting an AI-powered school scheduling company by guiding district and charter school partners through building optimized middle and high school master schedules from January through July.

United States Full-time Mid Level Customer Success Manager
5 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers