D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

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198 open positions

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Customer Success Manager (Multiplier experience)

4 hours, 45 minutes ago

Philippines

Full-time

Mid Level

Customer Success Manager

Customer and Technical Support

CRM Monday.com

Apply Now

D2B

D2B specializes in connecting Australian businesses with top offshore talent, facilitating the hiring process to help companies scale efficiently and effectively.

Professional Services

View All Jobs 198

Description

Manage customer relationships throughout the customer journey.
Lead customer onboarding and transition accounts from implementation to ongoing support.
Serve as the primary contact for assigned customers.
Monitor engagement, satisfaction, account health, and success metrics.
Identify and address customer concerns, risks, and potential churn.
Handle customer queries, issues, and escalations promptly and professionally.
Conduct regular customer check-ins and follow-ups.
Support customer retention and renewals while improving product adoption.
Collaborate with Sales, Support, Product, and Operations teams to resolve issues.
Maintain CRM records, report account performance, and communicate customer feedback internally.

Requirements

3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role.
Hands-on experience with Multiplier.
Strong customer relationship and account management experience.
Experience with customer onboarding, retention, and renewals.
Excellent written and verbal communication skills.
Strong problem-solving, stakeholder management, organization, and attention to detail.
Experience with CRM and customer management platforms.
Ability to work independently in a remote environment during Australian business hours.
Experience with Monday.com CRM and reporting platforms preferred.
Experience supporting Australian customers, managing multiple accounts, or handling escalations and at-risk accounts preferred.

Benefits

PHP 50,000–PHP 70,000 monthly salary, based on experience and skills.
100% remote work from anywhere in the Philippines.
Paid local holidays aligned with the Australian business calendar.
Training and professional growth opportunities.
Direct collaboration with a supportive Australian team.
Long-term engagement with a stable and growing business.

Interested in this position?

Apply directly on the company website

Apply Now

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