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Implementation Manager - LAC

1 hour, 13 minutes ago
Latin America
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
CRM
Apply Now
Symplicity

Symplicity

Symplicity specializes in developing innovative, database-driven software solutions that enhance the student experience and engagement in higher education, providing tools for students, recruiters, and professionals to streamline processes and improve ...

Internet Software & Services
201-500
Founded 1996
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Description

  • Own end-to-end client onboarding, from kickoff and project planning through configuration, go-live and adoption.
  • Manage system configuration, data and integration coordination, and client training.
  • Lead client workshops in Spanish, English or Portuguese to align solutions with business requirements.
  • Manage multiple implementation projects, deliverables and timelines while maintaining clear client communication.
  • Adapt configuration, content and training materials to local languages, regulations and higher education practices.
  • Build trusted-advisor relationships, maximize client value and ROI, and assess and mitigate client risks.
  • Act as the client advocate across Support, Technical Specialists, Engineering, Marketing and Sales teams.
  • Identify upsell and cross-sell opportunities with Account Executives and Client Success Managers.
  • Develop client success stories and encourage feedback through webinars, regional events and feedback sessions.
  • Support operations on client issues, invoices and sales quotes.

Requirements

  • Bachelor’s degree.
  • 3+ years of experience in implementation, onboarding, project management or client success, ideally with a SaaS product.
  • Knowledge of Latin American higher education, including university structures, career services, internships, graduate employability and the student journey.
  • Professional written and verbal fluency in Spanish and English.
  • Ability to lead multiple concurrent client implementation or onboarding projects.
  • Experience coaching client teams on product functionality and leading workshops and training sessions.
  • Strong attention to detail and problem-solving skills.
  • Based in the LAC region and able to work hours overlapping with US Eastern Time.
  • Experience in the Higher Education or EdTech sector in LAC (preferred).
  • Portuguese fluency, experience with career services, student engagement or CRM platforms and integrations, or PMP/PRINCE2 certification (preferred).

Benefits

  • Remote role based within the LAC region.
  • Occasional regional client-site travel.
  • Collaborative, inclusive and diverse workplace.
  • Opportunity to contribute to international growth and product innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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