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Client Success Partner Integration Manager

13 hours, 6 minutes ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised
View All Jobs 14

Description

  • Own end-to-end implementation for strategic third-party integrations, from planning and launch through ongoing lifecycle management.
  • Manage partner-specific workflows, configurations, timelines, and technical requirements for medical, pharmacy, TPA, and claims integrations.
  • Maintain integration SOPs and playbooks and train internal teams on established standards.
  • Serve as the primary operational contact for partners, leading onboarding, relationship management, and post-launch growth efforts.
  • Partner with Product Managers to define requirements, workflows, and technical configurations.
  • Monitor partner SLAs, manage escalations, and build scalable frameworks for future launches.
  • Lead cross-functional projects with Product, Design, Engineering, Analytics, Sales, Marketing, Commercial Strategy, and Client Success teams.
  • Support commercial and strategy teams in evaluating prospective partner clients.
  • Conduct partner performance reviews and identify opportunities for enhancements, scalability, and growth.

Requirements

  • Bachelor’s degree required.
  • 5+ years of experience in account management, implementation, customer success, or partner integration; healthcare, health tech, or management consulting experience preferred.
  • Experience managing cross-functional workstreams across Product, Engineering, and Client Success.
  • Knowledge of the healthcare landscape, including relevant legislation, industry companies, payer processes, and healthcare administration.
  • Strong project management, organizational, prioritization, and attention-to-detail skills.
  • Ability to analyze data, identify risks and gaps, and develop improvement recommendations with internal and external stakeholders.
  • Strong written, verbal, presentation, and leadership-level relationship-management skills.
  • Ability to work independently in an ambiguous, fast-paced environment while managing multiple concurrent priorities.
  • Proficiency with web and mobile technologies, PowerPoint, and Excel.
  • Must be authorized to work in the U.S., reside in or be able to work from a state where Vida is registered, and be able to work only from the U.S.; visa sponsorship is not available.

Interested in this position?

Apply directly on the company website

Apply Now

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