Head of Operations

2 weeks, 6 days ago
Full-time
Executive
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised

Description

  • Own conversion from interested patient to paying customer.
  • Hire, lead, and coach the Patient Success team, including targets, incentives, and quality assurance.
  • Own Customer Support for patients, doctors’ practices, and health insurers, including channels, SLAs, CSAT, and tooling.
  • Redesign prescription retrieval and practice communication to reduce time to activation.
  • Lead AI operations and automation initiatives.
  • Own operational tooling, including CRM, telephony, and workforce planning systems.
  • Partner with Growth Marketing on lead quality and share patient insights with Product.
  • Build scalable operational processes and an operating model from the ground up.

Requirements

  • 5+ years of experience in operations, strategy, or consulting, including hands-on D2C or customer operations responsibility.
  • Measurable experience improving funnel conversion rates.
  • Experience leading and scaling customer- or patient-facing teams, including targets and incentive programs.
  • Experience building processes and teams from scratch in a fast-growing environment.
  • Data-driven approach and comfort using dashboards; SQL or Looker experience is a plus.
  • Fluent German and English.
  • Healthcare experience is preferred but not required.
  • Strategy consulting experience at firms such as McKinsey, BCG, or Bain is preferred.
  • Experience with AI or automation in customer operations is preferred.
  • Demonstrated AI proficiency at least at Sword’s Explorer level, with higher levels expected based on seniority.

Benefits

  • Total compensation range of €105,000–€165,000, including base, variable compensation, and equity value where applicable.
  • Potential for compensation adjustments based on demonstrated impact.
  • Private company stock options may be included where applicable.
  • Additional country-specific benefits are available and detailed separately.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Operational Strategy Director

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is seeking a Senior Operational Strategy Director to lead operational strategy for global clinical-trial opportunities, support business development and bid defenses, and advance innovative delivery approaches for biotech and pharmaceutical clients.

6 hours, 56 minutes ago

Senior Manager, IT Enterprise Applications, Digital Workplace

Jamf 1K-5K Internet Software & Services

Jamf is hiring a Senior Manager, IT Enterprise Applications, Digital Workplace to lead the architecture, roadmap, operations, and team supporting ServiceNow, Atlassian, and other employee workplace platforms.

Confluence REST API
7 hours, 41 minutes ago

Merchandising Operations Manager

Comfrt 1-10 Textiles, Apparel & Luxury Goods

Comfrt is seeking a Merchandising Operations Manager to oversee purchase orders, SKU data, reporting, and process execution that support product launches and fulfillment in a fully remote apparel and e-commerce environment.

NetSuite Power BI SQL Tableau
7 hours, 56 minutes ago

Manager, Procurement - Solar & BESS Equipment

Pivot Energy 51-250 Renewable Electricity

Pivot Energy is seeking a Procurement Manager to lead procurement operations for Solar PV and battery energy storage projects, ensuring efficient equipment purchasing, supplier coordination, logistics, compliance, and project support.

Salesforce
8 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers