Senior Manager, IT Enterprise Applications, Digital Workplace

2 hours, 32 minutes ago
Full-time
Lead
Project and Program Management
Jamf

Jamf

Jamf is a leading provider of Apple device management solutions, helping organizations succeed with Apple by managing devices, connecting users to resources, and protecting businesses from cyber threats. With a focus on enhancing security without compr...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Own the technical roadmap, governance model, and architecture for ServiceNow, Atlassian, and related digital workplace platforms.
  • Lead, coach, hire, and develop platform administrators, developers, and technical architects.
  • Direct platform delivery, prioritization, releases, and enhancements across managed systems.
  • Lead governance and steering committees, aligning stakeholders on priorities and roadmap decisions.
  • Serve as the technical escalation point for critical disruptions and cross-domain issues.
  • Manage vendor relationships, licensing, contracts, budgets, utilization, forecasts, and ROI.
  • Architect and govern integrations and automated workflows across IT, security, HR, identity, collaboration, and AI platforms.
  • Evaluate and deploy AI-enabled capabilities such as ServiceNow Now Assist, Atlassian Rovo, and Microsoft Copilot.

Requirements

  • 8+ years of experience managing enterprise applications and collaboration platforms in complex, cross-functional IT environments.
  • 5+ years coordinating internal teams and external vendors, including SaaS budgets, contracts, licensing, and cost optimization.
  • 3+ years of formal people-management experience, including hiring, performance management, and team development.
  • Deep architecture, configuration, and administration experience with ServiceNow or Atlassian platforms.
  • Strong executive communication and stakeholder-management skills across technical and business audiences.
  • Experience governing platforms across multiple vendor ecosystems (preferred).
  • Experience building integrations and automated workflows using REST/SOAP APIs and Okta or Azure AD (preferred).
  • Experience evaluating AI-enabled platform features and using AI tools to improve team efficiency (preferred).
  • Bachelor’s degree in a relevant field or equivalent education and experience; ServiceNow or Atlassian certification preferred.

Benefits

  • Remote work opportunity.
  • National U.S. base salary range of $154,000–$216,000.
  • Career development through vertical and horizontal growth opportunities.
  • Training and professional development support.
  • Inclusive, supportive workplace with reasonable accommodation support.
  • Work-life balance within a flexible, trust-based culture.

Interested in this position?

Apply directly on the company website

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