Enterprise Account Manager

2 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support

SwiftConnect

SwiftConnect builds a connected access network that unifies identity, physical access, and workplace systems so people can get secure, flexible entry to buildings, offices, and shared spaces without rip and replace. Its platform supports mobile credentials, access automation, credential lifecycle management, and integrations with existing access control and identity systems.

Software Development
51-200
Founded 2020
$74M raised

Description

  • Serve as the primary point of contact and relationship owner for assigned enterprise accounts after close.
  • Prioritize and coordinate tenant deployments and implementation with cross-functional teams.
  • Lead Quarterly Business Reviews (QBRs) and regular account check-ins to track progress, risks, and strategic goals.
  • Own the full contract renewal cycle, including planning, risk assessment, negotiation, execution, and renewal growth.
  • Host and support launch activities, renewal events, tenant events, and deployment kickoffs.
  • Monitor customer health, adoption, and usage metrics to identify risks and drive retention and expansion.
  • Build structured account success plans aligned to customer goals and measurable outcomes.
  • Drive mobile credential adoption and user growth within enterprise accounts.
  • Identify and engage new landlords through enterprise accounts and coordinate handoff to CRE Portfolio Managers.
  • Maintain account pipelines and update Salesforce and internal systems with account activity and status.
  • Collaborate cross-functionally with product, sales, customer success, portfolio managers, and partners to align strategy and execution.
  • Gather customer feedback and relay insights to product and operations teams to inform improvements.

Requirements

  • 5+ years of experience in enterprise account management, customer success, or partnerships.
  • Excellent communication and relationship-building skills.
  • Ability to manage multiple stakeholders and prioritize competing demands.
  • Familiarity with smart access systems such as HID, Allegion, and Wavelynx is a plus.
  • Familiarity with enterprise platforms such as Apple and Google is a plus.
  • Comfortable hosting events and client-facing engagements.
  • Highly organized with a strategic, proactive mindset.
  • Experience managing and growing complex enterprise accounts in a SaaS or workplace technology environment is preferred.

Benefits

  • Remote work location in the United States.
  • Opportunity to work in a high-visibility role with enterprise customers.
  • Ability to build long-term strategic partnerships and influence expansion efforts.
  • Work with a cross-functional team spanning product, sales, customer success, portfolio management, and partners.

Interested in this position?

Apply directly on the company website

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