Sure

Sure provides advanced technology solutions that enable global brands and insurance carriers to efficiently develop, implement, and expand digital insurance programs.

Insurance

Financials

51-250 (240)

Founded 2016

$123M raised

2 open positions

Links

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Customer Success Manager

2 days, 6 hours ago

United States

Full-time

Senior

Customer and Technical Support

CRM

Apply Now

Sure

Sure provides advanced technology solutions that enable global brands and insurance carriers to efficiently develop, implement, and expand digital insurance programs.

Insurance

51-250

Founded 2016

$123M raised

View All Jobs 2

Description

Serve as the primary point of contact for assigned agency partners and own the strategic and operational relationship.
Build trusted, multi-threaded relationships across partner organizations, including operations, executive sponsors, product, distribution, and operations stakeholders.
Develop and maintain a Partner Success Plan for each account that aligns Sure’s roadmap and performance with partner business goals.
Lead regular business reviews and partner check-ins, anticipate partner needs, surface risks early, and drive timely resolution.
Own Gross Written Premium performance for the assigned book of business and monitor the drivers of growth.
Identify growth opportunities such as new programs, distribution improvements, and product expansion.
Surface partner product gaps and feature requests into the product prioritization process with clear business context.
Partner closely with Product Implementation Managers to ensure strategic context informs delivery decisions.
Maintain visibility into active implementation programs and manage partner perception of program progress.
Communicate program status, risks, and milestones proactively to partner stakeholders and maintain accurate CRM data in Attio.

Requirements

5+ years of experience in customer success, account management, or partnerships, with insurtech, fintech, or B2B SaaS strongly preferred.
Strong familiarity with the insurance business, including how carriers, distributors, and programs work.
Experience owning GWP, ARR, or revenue metrics for a book of accounts.
Proven ability to build multi-threaded relationships across partner organizations, from operations to C-suite.
Clear written and verbal communication skills, including the ability to run QBRs and executive business reviews independently.
Comfort operating as an influencer without direct authority across Product, Sales, and Implementation teams.
Residence in one of Sure’s hiring states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, or WA.

Interested in this position?

Apply directly on the company website

Apply Now

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