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Clinical Capacity & Workforce Planning Lead

4 weeks ago
United States
Full-time
Senior
Human Resources
Operations
Apply Now
Sunrise Group

Sunrise Group

Sunrise Group empowers businesses across various sectors, including technology, automotive, and healthcare, by providing innovative consulting services that promote diversity, inclusion, and environmental sustainability.

Internet Software & Services
51-250
Founded 2008
View All Jobs 4

Description

  • Review and approve provider leave requests while maintaining minimum service coverage.
  • Open, adjust, and optimize provider calendars based on demand forecasts.
  • Build and maintain state-by-state coverage matrices.
  • Proactively contact patients to reschedule appointments when providers are unavailable.
  • Move appointments to fill open capacity and reduce cancellation impact and idle provider time.
  • Analyze provider utilization by state to identify bottlenecks, demand surges, and coverage gaps.
  • Forecast when additional providers are needed and define hiring triggers based on utilization thresholds.
  • Partner with HR to launch recruitment processes when capacity needs increase.
  • Coordinate with credentialing and licensing teams to prioritize state license applications.
  • Build dashboards and operational reporting to support capacity planning and workforce strategy.

Requirements

  • 3–7 years of experience in operations, workforce planning, healthcare operations, or scheduling management.
  • Strong analytical and systems-thinking ability.
  • Comfortable interacting directly with patients.
  • Experience working in high-growth or fast-paced environments.
  • Ability to make decisions that balance human needs and business needs.
  • Excellent communication skills for both internal teams and patients.
  • Exceptional organizational and stakeholder-management skills.
  • Experience in telehealth or multi-state operations is preferred.
  • Familiarity with provider licensing processes is preferred.
  • Experience building dashboards or operational reporting is preferred.

Benefits

  • Competitive salary of $62,000–$72,000 per year.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • FREE One Medical membership.
  • 401(k) with company match.
  • 20 days of PTO, 10 paid holidays, and 80 hours of paid sick leave.
  • Internet stipend.
  • Annual company offsite.
  • Opportunity to work on meaningful healthcare impact with an international team across the US, France, and Belgium.

Interested in this position?

Apply directly on the company website

Apply Now

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