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Senior Manager, Clinical Operations and AI Strategy

6 days, 5 hours ago
United States
Full-time
Senior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Agile
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
251-1K
Founded 2013
$188M raised
View All Jobs 7

Description

  • Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
  • Lead workflow mapping and discovery sessions with clinical and service team leads to identify bottlenecks, manual effort, and automation opportunities.
  • Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
  • Serve as the primary stakeholder and advocate for clinical and member service teams in product and engineering planning cycles.
  • Translate operational needs into clear requirements, participate in sprint reviews, and sign off on solutions prior to launch.
  • Define success metrics and manage the feedback loop for launched initiatives, including AI agent performance.
  • Monitor resolution quality, escalation rates, and team sentiment to determine when solutions need tuning or rollback.
  • Partner with product, engineering, legal, compliance, and clinical leadership to establish guardrails and approval processes for AI-assisted workflows.
  • Support change management through documentation, training coordination, and phased rollout planning.
  • Track and communicate roadmap progress and initiative outcomes to senior leadership.

Requirements

  • Bachelor's degree at a minimum.
  • 5-7 years of experience in operations strategy, business systems, or an ops-facing product or program management role.
  • Experience in a healthcare, health-tech, or high-volume member services environment is preferred.
  • Demonstrated experience with Zendesk or comparable support platforms as a power user, administrator, or ops stakeholder.
  • Familiarity with AI and automation capabilities within support platforms such as Zendesk AI, bot/agent frameworks, or equivalent.
  • Ability to distinguish genuine automation opportunities from vendor hype.
  • Proven ability to facilitate workflow mapping and translate ambiguous operational problems into structured problem statements, business cases, and prioritized requirements.
  • Experience working directly with product and engineering teams in an agile or iterative delivery environment.
  • Strong written and verbal communication skills and ability to present trade-offs and recommendations confidently to senior leadership.
  • People management experience is preferred.
  • Experience working within compliance, privacy, or clinical safety constraints is a strong plus.
  • Applicants must be authorized to work in the U.S. and able to reside/work from the U.S.; visa sponsorship is not available.

Benefits

  • Remote full-time exempt role.
  • Salary range of $130,000 to $150,000 per year.
  • Opportunity to work for a mission-driven virtual care company focused on obesity and related conditions.
  • Work in a cross-functional environment with clinical, product, engineering, legal, and compliance teams.
  • Potential to influence AI-assisted workflows and operational tooling at scale.

Interested in this position?

Apply directly on the company website

Apply Now

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