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Customer Onboarding Specialist

2 days, 4 hours ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Asana JIRA Photoshop
Apply Now
Subsplash

Subsplash

Subsplash is a design-centric software company that equips churches with mobile apps, websites, and online giving to engage and grow their audiences, creating smart and inspiring experiences for leading churches worldwide.

Internet Software & Services
251-1K
Founded 2005
View All Jobs

Description

  • Welcome clients after the sale and curate an onboarding experience that supports retention and adoption.
  • Provide tailored implementation services, including consulting, building, and graphic design support for paid clients.
  • Advise clients through tickets, phone calls, and screen sharing sessions to solve problems and provide creative direction.
  • Work closely with clients to manage onboarding timelines and help apps pass internal review within six weeks or less from signup.
  • Review client apps for quality assurance and readiness.
  • Troubleshoot complex client issues and resolve onboarding-related obstacles.
  • Collaborate with the team on new projects and ideas to improve the client experience.
  • Teach clients how to use Subsplash tools and services across the platform.

Requirements

  • 2 years of customer service experience.
  • Experience using Zendesk, JIRA, Asana, and Google Apps.
  • Strong written communication skills and comfort speaking on the phone.
  • Experience with the Subsplash platform, including onboarding for App, Giving, SnapPages, and future products.
  • Ability to learn new technology and understand how systems work.
  • Ability to build a Subsplash app that passes review in under one hour and translate a client website into a SnapPages site within 3 hours.
  • Strong problem-solving and critical-thinking skills.
  • Ability to explain complex concepts in a simple, teachable way.
  • Basic coding knowledge is preferred.
  • Experience with Photoshop or other image manipulation and design programs is preferred.
  • Must reside in one of Subsplash’s approved U.S. states for 100% remote work.
  • Must be eligible to work in the U.S. and complete a basic background check.

Benefits

  • Total compensation of $50,000 to $55,000 per year.
  • Generous paid time off.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability insurance plus life insurance.
  • 401(k) matching.
  • Professional development opportunities.
  • Top-of-the-line equipment.
  • Referral program.
  • Parental leave.
  • Family-friendly culture.

Interested in this position?

Apply directly on the company website

Apply Now

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