People Process Optimization Team Lead

2 days, 3 hours ago
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Lead, mentor, and develop the process optimization team.
  • Set team goals, conduct performance reviews, and create development plans.
  • Build and maintain a standardized Service Catalog with clear offerings, SLAs, and handoffs.
  • Establish governance, operating rhythms, and escalation paths for process ownership.
  • Define metrics and dashboards to track performance, progress, ROI, and optimization opportunities.
  • Partner with People, Finance, IT, and other stakeholders to align initiatives with organizational objectives.
  • Set strategic priorities, manage capacity, oversee roadmaps and budgets, and make portfolio trade-off decisions.
  • Communicate portfolio outcomes, risks, and roadmap updates to senior leadership.
  • Lead continuous improvement efforts and knowledge sharing across the organization.
  • Champion the use of AI and automation to reduce manual work and bottlenecks.

Requirements

  • 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience.
  • Deep expertise in DMAIC and other Lean/Six Sigma methodologies, with experience applying them at scale.
  • Experience designing and operationalizing Service Catalogs or centralized service management models.
  • Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects.
  • Demonstrated technical fluency and experience using AI and automation to streamline enterprise processes.
  • Excellent analytical, communication, and stakeholder management skills, including presenting to senior leaders.
  • Professional certification in Lean Six Sigma, such as Green Belt or Black Belt, is preferred.
  • Experience managing process optimization in a high-growth tech environment, preferably supporting HR operations, is preferred.
  • Experience with tools for process mapping, automation, and analytics platforms is preferred.

Interested in this position?

Apply directly on the company website

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