GTM Operations Process Architect

3 months, 2 weeks ago
Full-time
Lead
Sales and Business Development
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Own the process and tooling roadmap for Central Policy and Operations, setting short- to medium-term strategic direction.
  • Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement.
  • Architect the transition from external tools to Stripe-native tooling, including business case development, resource planning, and ROI measurement.
  • Design and implement Salesforce automation for account team assignments, segmentation updates, and manager and approval workflows.
  • Build audit frameworks, compliance metrics, and governance processes for scaled operational systems.
  • Establish documentation, process architecture, and AI-ready task design to support leadership visibility, vendor onboarding, and delegation.
  • Anticipate and resolve system integration risks, including cross-system data movement between Salesforce, territory engines, and reporting infrastructure.
  • Lead process redesign and automation efforts to reduce manual intervention and contractor dependency.

Requirements

  • 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with increasing scope and complexity.
  • Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment from business case through implementation and optimization.
  • Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work.
  • Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction.
  • Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority.
  • Effective communication skills for translating complex technical concepts to non-technical audiences and leadership, and business requirements into system specifications.
  • Experience with Anaplan, Salesforce, approval workflows, or process design and administration/configuration/development, including flows, automation, and data management.
  • Familiarity with territory management, sales operations planning cycles, or GTM systems at scale.
  • Background in designing processes for AI enablement, including structured documentation, task decomposition, and governance frameworks.
  • Experience managing vendor relationships or coordinating with external implementation partners.

Interested in this position?

Apply directly on the company website

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