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Deal Operations Manager - Germany, or UK

2 months ago
United Kingdom, Germany
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Storyblok

Storyblok

Storyblok: Headless CMS empowering developers & content creators to build and edit content across multiple platforms with ease.

Internet Software & Services
251-1K
Founded 2017
$58M raised
View All Jobs 4

Description

  • Build the global deal operations workflow for deal intake, routing, approval readiness, SLAs, escalation paths, and exception handling.
  • Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.
  • Maintain process documentation, templates, and decision rules so Sales can move standard deals through documented paths.
  • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.
  • Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.
  • Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.
  • Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.
  • Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence.
  • Support pricing, packaging, and NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance.
  • Own the handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records, and run continuous improvement cadences using KPIs, defect logs, and root-cause reviews.

Requirements

  • Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.
  • 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS.
  • Hands-on experience with CPQ tooling such as DealHub or comparable systems and quote-to-cash / lead-to-cash processes.
  • Demonstrated experience structuring and reviewing non-standard deals, including multi-year, ramped, expansion, and multi-product deals.
  • Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance.
  • Experience building scalable process documentation, SLAs, and operating cadences such as KPI reviews, defect logs, and root-cause analysis.
  • Strong analytical skills and comfort working in Salesforce and reporting tools.
  • Demonstrated AI literacy and the ability to leverage AI tools to improve productivity, decision-making, and quality of work.
  • Commercial acumen, process design capability, cross-functional coordination, and attention to detail.
  • Experience influencing Sales without authority and communicating clear guidance to leadership and stakeholders.

Benefits

  • Monthly remote work stipend covering home internet and electricity.
  • Home office equipment package at the start, including laptop, keyboard, and monitor.
  • Home office equipment upgrade or membership to a local co-working space after onboarding.
  • Sick leave benefit, parental leave, and 25 days of annual leave plus local national holidays.
  • Personal development fund for courses, books, conferences, and learning materials.
  • VSOP (Virtual Stock Option Plan).
  • Annual international team-building trip plus quarterly and monthly online get-togethers.
  • Fully remote work with flexible schedules and work-life balance at the core.

Interested in this position?

Apply directly on the company website

Apply Now

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