Stellar Cyber

Stellar Cyber provides Next Gen SIEM Security, Network Detection, and Response platforms with AI-driven threat analysis, empowering lean security teams to secure environments effectively.

Professional Services

Industrials

51-250 (99)

Founded 2017

$80M raised

12 open positions

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Senior Technical Support Engineer

5 months, 1 week ago

Japan

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

AWS Azure Cybersecurity DNS Elasticsearch GCP HTTP JSON Kafka Kubernetes Linux Network Security SIEM TCP/IP

Apply Now

Stellar Cyber

Stellar Cyber provides Next Gen SIEM Security, Network Detection, and Response platforms with AI-driven threat analysis, empowering lean security teams to secure environments effectively.

Professional Services

51-250

Founded 2017

$80M raised

View All Jobs 12

Description

Act as the primary escalation point for critical and high-impact customer issues.
Lead hands-on troubleshooting for complex break-fix scenarios involving SIEM pipelines, log ingestion, parsing, normalization, and data integrity.
Troubleshoot network security, IDS/IPS, endpoint, and cloud telemetry issues.
Participate in the support ticket rotation, including on-call and weekend coverage.
Drive root cause analysis and ensure corrective and preventive actions are implemented.
Engage directly with customers during Severity 1 and business-impacting incidents.
Communicate status updates, set expectations, and lead incident resolution calls with security teams, architects, and leadership.
Translate technical findings into actionable customer guidance.
Work closely with Engineering, Product, DevOps, and SOC teams on escalations and release readiness.
Assist with release validation, upgrades, and complex customer deployments.

Requirements

5+ years of experience in technical support, systems engineering, or security operations.
Deep understanding of SIEM architectures and log pipelines.
Strong knowledge of network protocols including TCP/IP, DNS, HTTP, and Syslog.
Hands-on experience with Linux systems troubleshooting and performance tuning.
Hands-on experience with log parsing and normalization using regex, JSON, CEF, and LEEF.
Experience with cloud platforms such as AWS, Azure, and GCP.
Experience with security technologies including firewalls, IDS/IPS, EDR, and IAM.
Strong troubleshooting skills across distributed systems.
Experience supporting enterprise or MSSP customers is preferred.
Background in SOC operations or incident response is preferred.
Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms is preferred.
Experience operating in 24×7 global support environments is preferred.
Strong background in SIEM, cybersecurity, or large-scale observability platforms.

Interested in this position?

Apply directly on the company website

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