Strategic Customer Success Manager

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Steer.io

Steer.io

Steer.io is a sales process intelligence company that provides AI-driven guidance to help businesses find the next best step, capture customer touch points, and make informed decisions for increased success rates. Their platform offers actionable insig...

Internet Software & Services

Description

  • Own end-to-end management of strategic enterprise accounts, including account planning, QBRs, renewal readiness, and expansion identification.
  • Build and help define Steer's enterprise customer success playbook and framework for supporting high-value accounts.
  • Partner with Support, Onboarding, Product, Sales, and RevOps to resolve escalations and turn customer feedback into action plans.
  • Create clear account plans for top-tier accounts to surface enterprise health, revenue risk, and net revenue opportunities.
  • Lead smooth onboarding transitions and coordinate reporting and campaign strategies across accounts.
  • Proactively resolve complex issues before they become urgent.
  • Drive executive alignment and maintain strong relationships with both executive and operational stakeholders.
  • Support retention and expansion efforts across the post-sale lifecycle.

Requirements

  • 5+ years of experience managing complex, strategic B2B SaaS accounts, ideally at multi-location or enterprise scale.
  • Proven success driving strong retention metrics, including protecting GRR and identifying upsell opportunities to improve NRR.
  • Exceptional presentation, project management, and relationship-building skills with the ability to engage executive stakeholders.
  • Demonstrated experience managing the full post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.
  • Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models is preferred.
  • Experience with HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms is preferred.
  • Background in customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch is preferred.

Benefits

  • 100% remote work environment.
  • Medical, dental, and vision insurance within 30 days, with 100% employer-paid medical coverage.
  • Equity package.
  • Flexible PTO with a 15-day minimum.
  • Generous parental leave.
  • FSA and HSA options.
  • 401(k) retirement plan.
  • Growth and wellness stipend.
  • WFH equipment provided.
  • Collaborative, high-ownership culture with clear opportunities for career growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Community Strategy Enablement Manager

Unite Us 251-1K Diversified Consumer Services

Unite Us is hiring a Pennsylvania-based Community Strategy Enablement Manager to support Customer Success and Sales by operationalizing community strategy, tracking escalations, and measuring engagement impact.

CRM Salesforce
14 minutes ago

VP, Enterprise Account Management

eMoney Advisor 251-1K Capital Markets

eMoney Advisor is seeking a Vice President of Enterprise Account Management to lead enterprise client growth and retention within financial services by deepening strategic relationships with long-standing customers.

CRM
14 minutes ago

Customer Success Manager

Lone Wolf Technologies 251-1K Internet Software & Services

Lone Wolf is hiring a Customer Success Manager to own a portfolio of customers, guide their post-sale journey, and drive adoption, value realization, and renewal readiness.

CRM
29 minutes ago

Customer Success Manager

Cision 5K-10K Professional Services

Cision is hiring a Digital Customer Success Manager to manage a pooled portfolio of customer accounts using digital platforms to drive adoption, retention, and satisfaction.

Salesforce
23 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers