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Strategic Customer Success Manager

2 hours, 12 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Steer.io

Steer.io

Steer.io is a sales process intelligence company that provides AI-driven guidance to help businesses find the next best step, capture customer touch points, and make informed decisions for increased success rates. Their platform offers actionable insig...

Internet Software & Services
View All Jobs 5

Description

  • Own end-to-end management of strategic enterprise accounts, including account planning, QBRs, renewal readiness, and expansion identification.
  • Build and help define Steer's enterprise customer success playbook and framework for supporting high-value accounts.
  • Partner with Support, Onboarding, Product, Sales, and RevOps to resolve escalations and turn customer feedback into action plans.
  • Create clear account plans for top-tier accounts to surface enterprise health, revenue risk, and net revenue opportunities.
  • Lead smooth onboarding transitions and coordinate reporting and campaign strategies across accounts.
  • Proactively resolve complex issues before they become urgent.
  • Drive executive alignment and maintain strong relationships with both executive and operational stakeholders.
  • Support retention and expansion efforts across the post-sale lifecycle.

Requirements

  • 5+ years of experience managing complex, strategic B2B SaaS accounts, ideally at multi-location or enterprise scale.
  • Proven success driving strong retention metrics, including protecting GRR and identifying upsell opportunities to improve NRR.
  • Exceptional presentation, project management, and relationship-building skills with the ability to engage executive stakeholders.
  • Demonstrated experience managing the full post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.
  • Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models is preferred.
  • Experience with HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms is preferred.
  • Background in customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch is preferred.

Benefits

  • 100% remote work environment.
  • Medical, dental, and vision insurance within 30 days, with 100% employer-paid medical coverage.
  • Equity package.
  • Flexible PTO with a 15-day minimum.
  • Generous parental leave.
  • FSA and HSA options.
  • 401(k) retirement plan.
  • Growth and wellness stipend.
  • WFH equipment provided.
  • Collaborative, high-ownership culture with clear opportunities for career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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